Satisfi Labs is a premier conversational experience platform for destinations and experiences. Experts in developing and deploying chat software, Satisfi Labs powers seamless, two-way interactions through AI agents, live chat, and marketing automation technology that work together in real time to convert interest into action.

AI Agent Engine Overview

AI Agent Engine is designed to comprehend and respond instantly to highly specific questions using a combination of advanced natural language processing (NLP) and generative AI capabilities. It utilizes large language models (LLMs) for flexibility and efficiency, ensuring effective communication with users while maintaining brand control.

How the AI Agent Engine Works

1. The user initiates the conversation by sending a message.

2. Our platform employs vigilant moderation for 11 categories of inappropriate inputs, including those related to violence, harassment, and hate speech.

3. Our platform analyzes the user intent and directs the message to one of four possible response types:

   • Generated Responses

     • Answers that are generated by the LLM model using data from your website, documents, or feeds.

     • Generated Responses will be moderated for offensive language and hallucinations.

   • Prewritten Responses

     • Prewritten answers are written in advance by you and surfaced to the user exactly as written.

     • Prewritten answers take precedence over generated responses.

   • Live Agent

     • For intents that require a live agent, users can escalate their conversation to a live chat agent, which routes directly to your Live Agent Engine.

   • Security Alerts

     • When offensive content is flagged, you can provide a custom-prewritten answer or a silent response.

     • In the event that a direct threat is detected, the system triggers an email alert to your chat's admins.

4. Both Generated and Prewritten Responses can have enrichments like buttons, quick replies, images, and videos.

   • Generated Responses can be enriched with actionable items (buttons, quick replies, images) through the request portal.

   • Prewritten Responses can be enriched with actionable items (buttons, quick replies, images, gifs, and videos) directly in the response editor.

5. The response is sent to the user.

Live Agent Engine Overview

Satisfi Live Agent Engine is the place where our AI agents and human staff come together to manage online conversations. Seamlessly transition conversations between AI agents and live agents and let your live support team focus on handling more complex conversations that drive revenue and increase customer satisfaction.

Marketing Engine Overview

Marketing Engine is a marketing automation platform that empowers Marketing Teams to manage outbound campaigns, including email, SMS, WhatsApp, and other channels, through a seamless workflow. It offers capabilities such as triggered campaigns, journey management, and multi-channel campaign execution, making it an ideal solution for teams looking to enhance their marketing efforts.