# Live Agent Engine Mobile App ## Download the App


	Google Play Store	https://play.google.com/store/apps/details?id=bridge.livechat.mobile
	App Store	https://apps.apple.com/us/app/bridge-live-chat/id6444474895

{% hint style="success" %} The Live Agent Engine Mobile App is available in the following countries: United States of America, Canada, Germany, India, United Kingdom, and Australia {% endhint %} ## Key Differences

Action	Mobile App	Desktop
Add/edit end-user contact fields	❌	✅
Edit agent profile settings	❌	✅
Set your online status	✅	✅
Enable email/push/audio notifications	✅	✅
Intercept/reassign conversations	✅	✅
Reply and resolve conversations	✅	✅
Update priorities/add labels	✅	✅
Add attachments/emojis	✅	✅
Use canned responses	✅	✅
Add/remove participants	✅	✅
View page/route type	❌	✅
Use macros	❌	✅
View previous conversations	❌	✅
Export transcripts	❌	✅

## App Layout {% tabs %} {% tab title="Conversations" %}

In the Conversations tab, agents can view, respond, and resolve conversations. {% endtab %} {% tab title="Notifications" %}

In the Notifications tab, agents can review their conversation notifications. Notifications can be cleared by tapping the "..." icon in the top right corner of the page. {% endtab %} {% tab title="Settings" %}

In the Settings tab, agents can set their status, notification preferences, logout, delete their account, and switch company accounts (if applicable). {% endtab %} {% endtabs %} ## FAQs

How do I login to the mobile app?

Your login credentials for the mobile app are identical to your desktop credentials.

Can I share app feedback?

We welcome your feedback as we work to improve the App. [**Use the direct link to report an issue**](https://satisfi-labs.atlassian.net/servicedesk/customer/portal/10/group/38/create/172)**.**

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