Live Agent Engine Mobile App

Help your guests directly from your phone by downloading the Live Agent Engine Mobile App!

Download the App

Key Differences

Action
Mobile App
Desktop

Add/edit end-user contact fields

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Edit agent profile settings

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Set your online status

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Enable email/push/audio notifications

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Intercept/reassign conversations

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Reply and resolve conversations

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Update priorities/add labels

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Add attachments/emojis

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Use canned responses

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Add/remove participants

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View page/route type

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Use macros

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View previous conversations

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Export transcripts

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App Layout

Example of the App's Conversations Tab

In the Conversations tab, agents can view, respond, and resolve conversations.

FAQs

How do I login to the mobile app?

Your login credentials for the mobile app are identical to your desktop credentials.

Can I share app feedback?

We welcome your feedback as we work to improve the App. Use the direct link to report an issue.

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