Live Agent Engine Mobile App
Help your guests directly from your phone by downloading the Live Agent Engine Mobile App!
Download the App
The Live Agent Engine Mobile App is available in the following countries: United States of America, Canada, Germany, India, United Kingdom, and Australia
Key Differences
Add/edit end-user contact fields
❌
✅
Edit agent profile settings
❌
✅
Set your online status
✅
✅
Enable email/push/audio notifications
✅
✅
Intercept/reassign conversations
✅
✅
Reply and resolve conversations
✅
✅
Update priorities/add labels
✅
✅
Add attachments/emojis
✅
✅
Use canned responses
✅
✅
Add/remove participants
✅
✅
View page/route type
❌
✅
Use macros
❌
✅
View previous conversations
❌
✅
Export transcripts
❌
✅
App Layout
In the Conversations tab, agents can view, respond, and resolve conversations.
In the Notifications tab, agents can review their conversation notifications. Notifications can be cleared by tapping the "..." icon in the top right corner of the page.
In the Settings tab, agents can set their status, notification preferences, logout, delete their account, and switch company accounts (if applicable).
FAQs
Last updated
Was this helpful?