Live Agent Engine Mobile App

Help your guests directly from your phone by downloading the Live Agent Engine Mobile App!

Download the App

Google Play Store

https://play.google.com/store/apps/details?id=bridge.livechat.mobile

App Store

https://apps.apple.com/us/app/bridge-live-chat/id6444474895

The Live Agent Engine Mobile App is available in the following countries: United States of America, Canada, Germany, India, United Kingdom, and Australia

Key Differences

Action	Mobile App	Desktop
Add/edit end-user contact fields	❌	✅
Edit agent profile settings	❌	✅
Set your online status	✅	✅
Enable email/push/audio notifications	✅	✅
Intercept/reassign conversations	✅	✅
Reply and resolve conversations	✅	✅
Update priorities/add labels	✅	✅
Add attachments/emojis	✅	✅
Use canned responses	✅	✅
Add/remove participants	✅	✅
View page/route type	❌	✅
Use macros	❌	✅
View previous conversations	❌	✅
Export transcripts	❌	✅

App Layout

Conversations

Example of the App's Conversations Tab

In the Conversations tab, agents can view, respond, and resolve conversations.

Notifications

Example of the App's Notiifications Tab

In the Notifications tab, agents can review their conversation notifications. Notifications can be cleared by tapping the "..." icon in the top right corner of the page.

Settings

Example of the App's Setting Tab

In the Settings tab, agents can set their status, notification preferences, logout, delete their account, and switch company accounts (if applicable).

FAQs

How do I login to the mobile app?

Your login credentials for the mobile app are identical to your desktop credentials.

Can I share app feedback?

We welcome your feedback as we work to improve the App. Use the direct link to report an issue.