> For the complete documentation index, see [llms.txt](https://docs.satisfilabs.com/resource-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.satisfilabs.com/resource-center/live-agent-engine/live-agent-engine-mobile-app.md).

# Live Agent Engine Mobile App

## Download the App

<table data-card-size="large" data-view="cards"><thead><tr><th align="center"></th><th align="center"></th><th align="center"></th></tr></thead><tbody><tr><td align="center"><img src="/files/JJAN5yR2VJv5V3MdlglV" alt="" data-size="original"></td><td align="center">Google Play Store</td><td align="center"><a href="https://play.google.com/store/apps/details?id=bridge.livechat.mobile">https://play.google.com/store/apps/details?id=bridge.livechat.mobile</a></td></tr><tr><td align="center"><img src="/files/UgkFNqDlosWdPuVxgp4b" alt="" data-size="original"></td><td align="center">App Store</td><td align="center"><a href="https://apps.apple.com/us/app/bridge-live-chat/id6444474895">https://apps.apple.com/us/app/bridge-live-chat/id6444474895</a></td></tr></tbody></table>

{% hint style="success" %}
The Live Agent Engine Mobile App is available in the following countries: United States of America, Canada, Germany, India, United Kingdom, and Australia
{% endhint %}

## Key Differences

<table><thead><tr><th width="407">Action</th><th width="127.33333333333331" align="center">Mobile App</th><th align="center">Desktop</th></tr></thead><tbody><tr><td>Add/edit end-user contact fields</td><td align="center">    ❌    </td><td align="center">✅</td></tr><tr><td>Edit agent profile settings</td><td align="center">❌</td><td align="center">✅</td></tr><tr><td>Set your online status</td><td align="center">✅</td><td align="center">✅</td></tr><tr><td>Enable email/push/audio notifications</td><td align="center">✅</td><td align="center">✅</td></tr><tr><td>Intercept/reassign conversations</td><td align="center">✅</td><td align="center">✅</td></tr><tr><td>Reply and resolve conversations</td><td align="center">✅</td><td align="center">✅</td></tr><tr><td>Update priorities/add labels</td><td align="center">✅</td><td align="center">✅</td></tr><tr><td>Add attachments/emojis</td><td align="center">✅</td><td align="center">✅</td></tr><tr><td>Use canned responses</td><td align="center">✅</td><td align="center">✅</td></tr><tr><td>Add/remove participants</td><td align="center">✅</td><td align="center">✅</td></tr><tr><td>View page/route type</td><td align="center">❌</td><td align="center">✅</td></tr><tr><td>Use macros</td><td align="center">❌</td><td align="center">✅</td></tr><tr><td>View previous conversations</td><td align="center">❌</td><td align="center">✅</td></tr><tr><td>Export transcripts</td><td align="center">❌</td><td align="center">✅</td></tr></tbody></table>

## App Layout

{% tabs %}
{% tab title="Conversations" %}

<figure><img src="/files/r9KztdwKiQUSgNNO50sO" alt="" width="390"><figcaption><p>Example of the App's Conversations Tab</p></figcaption></figure>

In the Conversations tab, agents can view, respond, and resolve conversations.
{% endtab %}

{% tab title="Notifications" %}

<figure><img src="/files/B5Wmrioe4VAnb21KkA2j" alt="" width="335"><figcaption><p>Example of the App's Notiifications Tab</p></figcaption></figure>

In the Notifications tab, agents can review their conversation notifications. Notifications can be cleared by tapping the "..." icon in the top right corner of the page.
{% endtab %}

{% tab title="Settings" %}

<figure><img src="/files/kj9qEEXmseiQbucEx0jk" alt="" width="334"><figcaption><p>Example of the App's Setting Tab</p></figcaption></figure>

In the Settings tab, agents can set their status, notification preferences, logout, delete their account, and switch company accounts (if applicable).
{% endtab %}
{% endtabs %}

## FAQs

<details>

<summary>How do I login to the mobile app?</summary>

Your login credentials for the mobile app are identical to your desktop credentials.

</details>

<details>

<summary>Can I share app feedback?</summary>

We welcome your feedback as we work to improve the App. [**Use the direct link to report an issue**](https://satisfi-labs.atlassian.net/servicedesk/customer/portal/10/group/38/create/172)**.**

</details>