Live Agent Engine Mobile App

Help your guests directly from your phone by downloading the Live Agent Engine Mobile App!

Download the App

Google Play Store

https://play.google.com/store/apps/details?id=bridge.livechat.mobile

App Store

https://apps.apple.com/us/app/bridge-live-chat/id6444474895

The Live Agent Engine Mobile App is available in the following countries: United States of America, Canada, Germany, India, United Kingdom, and Australia

Key Differences

Action	Mobile App	Desktop
Add/edit end-user contact fields	❌	✅
Edit agent profile settings	❌	✅
Set your online status	✅	✅
Enable email/push/audio notifications	✅	✅
Intercept/reassign conversations	✅	✅
Reply and resolve conversations	✅	✅
Update priorities/add labels	✅	✅
Add attachments/emojis	✅	✅
Use canned responses	✅	✅
Add/remove participants	✅	✅
View page/route type	❌	✅
Use macros	❌	✅
View previous conversations	❌	✅
Export transcripts	❌	✅

App Layout

Conversations

Example of the App's Conversations Tab

In the Conversations tab, agents can view, respond, and resolve conversations.

Notifications

Settings

FAQs

How do I login to the mobile app?

Your login credentials for the mobile app are identical to your desktop credentials.

Can I share app feedback?

We welcome your feedback as we work to improve the App. Use the direct link to report an issue.