There are several ways to locate a response within the dashboard. The most commonly used options are as follows:
Search Bar Selection Fields
While within the Response Library, you can find desired responses or data while using the provided search bar. In your dashboard, go to Studio -> NLP Manager -> Responses. Navigate to the search bar at the top of the page and select the dropdown to see available fields. We recommend using the following fields:
When adding or editing responses, you may not know the response name that you are looking for and instead will want to search by a simple keyword. For example, you want to find all responses that include a keyword like "welcome". While viewing the Response Library's search bar, click the dropdown and select 'All', and type in the keyword. Hit Enter on your keyboard or select the search button.
Note that this will surface all keywords found in all columns.
Very similar search field as "All"; however, this search is exclusive to only the live and draft content columns.
Very similar search field as "All"; however, this search is exclusive to only for the keyword within the response name column.
Very similar search field as "All"; however, this search is exclusive to only for the keyword within the live content column.
Other fields you can search for include:
Content Type
Channel Name
Volume Name
Live or Draft Content
Content Group
At this time, you are unable to search by input or end user questions. Please reach out to Product Support if you have any questions on your upgrade status.
Response Library Filters
Utilize the Response Library filters when you are needing to review responses or corresponding data within a specific volume, channel, content type or language. We recommend using the following fields when filtering:
There are three content types we suggest filtering by:
Web Import: This content type houses all of your web-scraped data Web-Scraped Data
Document: Supplementary data that was added directly to your dashboard (not web-scraped) Documented Data
Prewritten Response: All of the prewritten responses within your dashboard Prewritten Plus Responses
Most clients typically have one or two volumes; however, others have more or less depending on their system setup. If you are currently in the upgrade process, you may see two volumes labeled with NLP or LLM. This will designate your content on your current chat experience vs. your newly upgrade one!
This filter would allow you to filter by your available channels. These may include web-only, inApp only, SMS, Facebook or your Content Channel.
If applicable, you can sort by responses' languages!
Sort Columns
You can alphabetize any of the columns by selecting the column name. You can also resize the width of columns by clicking the end of a column and moving in either direction. Note that you are unable to shift the positioning of your columns within your dashboard.
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