# Get Response Feedback

## Overview

The Get Response Feedback report allows you to view user feedback left on specific responses using the <img src="https://lh6.googleusercontent.com/7VS5NVfKeZ3Y0GmAyI3k8CYevSlQJs6QuUPF_9ugqvoSJT3igIeyIxjAggRk_VKgsUd0Q2GleEBsM-ALXUnxLFuqzn1bJCl4yU4Eq5pNSKYjP4-6dtO0oSRFF5rS-og3wlXfqog6sbngF7bleCke8ig" alt="👍" data-size="line"><img src="https://lh5.googleusercontent.com/LAIp_I9obvDE4qjbGhRKED-Qv-PFmWSW5EnN9ALVk0IiIyk6gl8SMLxZXucwXUZsf35fGYEpvAarOIK9FPs9Vuzjo3RL3NKOe4-sihlC-nxeukhSOsv-shzOSfXLY_0deB3fgKi8C5pCQYOMGOidrSA" alt="👎" data-size="line"> icons. Not only can you view or filter by positive or negative feedback, but you can see additional corresponding fields such as volume/page names, specific input, and the response that was sent.

To locate this report, please follow the steps below:&#x20;

1. Login to the Satisfi Labs Dashboard
2. In the menu bar on the left, select **Tools** and then **Data**
3. Locate the report named **Get Response Feedback** and adjust the date range and/or feedback type filter
4. Select either to **View** or **Download** the report

{% hint style="warning" %}
If you don't see this report, please [submit a request here](https://satisfi-labs.atlassian.net/servicedesk/customer/portal/10).&#x20;
{% endhint %}

## Report Field Descriptions

<table><thead><tr><th width="324">Column Name</th><th>Field Descriptions</th></tr></thead><tbody><tr><td>Date Created</td><td>Date</td></tr><tr><td>Time Created</td><td>Local Time</td></tr><tr><td>Time Zone</td><td>Your local time zone</td></tr><tr><td>Volume Name</td><td>Volume where scraped response resides</td></tr><tr><td>Page Name</td><td>Page the user is chatting through</td></tr><tr><td>Response Rating</td><td>Positive or negative feedback</td></tr><tr><td>Comment</td><td>User feedback left</td></tr><tr><td>Input</td><td>Question the user asked the chat</td></tr><tr><td>Response</td><td>The chat's response to the question</td></tr><tr><td>Response Name</td><td>Corresponding response name</td></tr><tr><td>Customer Code</td><td>Customer Code</td></tr><tr><td>Submission Code</td><td>Submission Code</td></tr><tr><td>Page ID</td><td>Page ID</td></tr></tbody></table>

## Suppress Thumbs Up/Down

In certain prewritten responses, you might find it necessary to suppress the thumbs up/down feature. Please review the instructions below to learn more:

{% content-ref url="/pages/5I5wnTgWOeNFtrFkfTne" %}
[Suppress Thumbs Up/Down](/resource-center/ai-agent-engine/manage-your-content/best-practices/suppress-thumbs-up-down.md)
{% endcontent-ref %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.satisfilabs.com/resource-center/ai-agent-engine/reporting-and-analytics/data-reports/get-response-feedback.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.