# Get Response Feedback

## Overview

The Get Response Feedback report allows you to view user feedback left on specific responses using the <img src="https://lh6.googleusercontent.com/7VS5NVfKeZ3Y0GmAyI3k8CYevSlQJs6QuUPF_9ugqvoSJT3igIeyIxjAggRk_VKgsUd0Q2GleEBsM-ALXUnxLFuqzn1bJCl4yU4Eq5pNSKYjP4-6dtO0oSRFF5rS-og3wlXfqog6sbngF7bleCke8ig" alt="👍" data-size="line"><img src="https://lh5.googleusercontent.com/LAIp_I9obvDE4qjbGhRKED-Qv-PFmWSW5EnN9ALVk0IiIyk6gl8SMLxZXucwXUZsf35fGYEpvAarOIK9FPs9Vuzjo3RL3NKOe4-sihlC-nxeukhSOsv-shzOSfXLY_0deB3fgKi8C5pCQYOMGOidrSA" alt="👎" data-size="line"> icons. Not only can you view or filter by positive or negative feedback, but you can see additional corresponding fields such as volume/page names, specific input, and the response that was sent.

To locate this report, please follow the steps below:&#x20;

1. Login to the Satisfi Labs Dashboard
2. In the menu bar on the left, select **Tools** and then **Data**
3. Locate the report named **Get Response Feedback** and adjust the date range and/or feedback type filter
4. Select either to **View** or **Download** the report

{% hint style="warning" %}
If you don't see this report, please [submit a request here](https://satisfi-labs.atlassian.net/servicedesk/customer/portal/10).&#x20;
{% endhint %}

## Report Field Descriptions

<table><thead><tr><th width="324">Column Name</th><th>Field Descriptions</th></tr></thead><tbody><tr><td>Date Created</td><td>Date</td></tr><tr><td>Time Created</td><td>Local Time</td></tr><tr><td>Time Zone</td><td>Your local time zone</td></tr><tr><td>Volume Name</td><td>Volume where scraped response resides</td></tr><tr><td>Page Name</td><td>Page the user is chatting through</td></tr><tr><td>Response Rating</td><td>Positive or negative feedback</td></tr><tr><td>Comment</td><td>User feedback left</td></tr><tr><td>Input</td><td>Question the user asked the chat</td></tr><tr><td>Response</td><td>The chat's response to the question</td></tr><tr><td>Response Name</td><td>Corresponding response name</td></tr><tr><td>Customer Code</td><td>Customer Code</td></tr><tr><td>Submission Code</td><td>Submission Code</td></tr><tr><td>Page ID</td><td>Page ID</td></tr></tbody></table>

## Suppress Thumbs Up/Down

In certain prewritten responses, you might find it necessary to suppress the thumbs up/down feature. Please review the instructions below to learn more:

{% content-ref url="../../manage-your-content/best-practices/suppress-thumbs-up-down" %}
[suppress-thumbs-up-down](https://docs.satisfilabs.com/resource-center/ai-agent-engine/manage-your-content/best-practices/suppress-thumbs-up-down)
{% endcontent-ref %}