> For the complete documentation index, see [llms.txt](https://docs.satisfilabs.com/resource-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.satisfilabs.com/resource-center/ai-agent-engine/user-management/user-types.md).

# User Types

## User Types

<table><thead><tr><th width="492">Capabilities</th><th width="99">Agent<select><option value="640cf17e62f546f384db2c9fa6fa1470" label="✖" color="blue"></option><option value="d54c0ba479f5476989fd0d6c9786ce8c" label="✔" color="blue"></option><option value="42a6175167e545e287c87c750005f65d" label="✔*" color="blue"></option></select></th><th>Administrator<select><option value="e09866eb97664bfe8031e6832a958202" label="✔" color="blue"></option><option value="c6b66f5b608b4a9ba6c77c08651197f5" label="✖" color="blue"></option><option value="da4cec182c4a49f6b9fdd5b1eaf5f16c" label="✔*" color="blue"></option></select></th></tr></thead><tbody><tr><td>Resource Center &#x26; Chat Support Access</td><td><span data-option="d54c0ba479f5476989fd0d6c9786ce8c">✔</span></td><td><span data-option="e09866eb97664bfe8031e6832a958202">✔</span></td></tr><tr><td>Dashboard Homepage Access</td><td><span data-option="d54c0ba479f5476989fd0d6c9786ce8c">✔</span></td><td><span data-option="e09866eb97664bfe8031e6832a958202">✔</span></td></tr><tr><td>Live Agent Engine Dashboard Access</td><td><span data-option="d54c0ba479f5476989fd0d6c9786ce8c">✔</span></td><td><span data-option="e09866eb97664bfe8031e6832a958202">✔</span></td></tr><tr><td>AI Chat Performance Reporting Access</td><td><span data-option="42a6175167e545e287c87c750005f65d">✔*</span></td><td><span data-option="da4cec182c4a49f6b9fdd5b1eaf5f16c">✔*</span></td></tr><tr><td>Live Agent Engine Reporting Access</td><td><span data-option="42a6175167e545e287c87c750005f65d">✔*</span></td><td><span data-option="da4cec182c4a49f6b9fdd5b1eaf5f16c">✔*</span></td></tr><tr><td>Ability to Edit and Publish Response Content</td><td><span data-option="640cf17e62f546f384db2c9fa6fa1470">✖</span></td><td><span data-option="da4cec182c4a49f6b9fdd5b1eaf5f16c">✔*</span></td></tr><tr><td>Ability to Adjust Agent Online Status or Team Assignment</td><td><span data-option="640cf17e62f546f384db2c9fa6fa1470">✖</span></td><td><span data-option="e09866eb97664bfe8031e6832a958202">✔</span></td></tr><tr><td>Chat Page Library/Popup Snippet Access</td><td><span data-option="640cf17e62f546f384db2c9fa6fa1470">✖</span></td><td><span data-option="e09866eb97664bfe8031e6832a958202">✔</span></td></tr><tr><td>Additional Data &#x26; Reporting Access</td><td><span data-option="640cf17e62f546f384db2c9fa6fa1470">✖</span></td><td><span data-option="e09866eb97664bfe8031e6832a958202">✔</span></td></tr><tr><td>User Setting Access</td><td><span data-option="640cf17e62f546f384db2c9fa6fa1470">✖</span></td><td><span data-option="e09866eb97664bfe8031e6832a958202">✔</span></td></tr></tbody></table>

{% hint style="info" %}
For any category labeled as ✔\*, note that access to this functionality can be added or removed at any time for specific users by the company administrator.&#x20;
{% endhint %}

### Agents

The "Agent" user type is used by organizations that are using the Live Agent Engine within their chat experience. Agents always have access to the following areas within the Satisfi Labs dashboard:

* Dashboard Homepage
* Links to Resource Center & Chat Support
* Live Agent Engine Dashboard

Additional permissions can be granted to individual agents by an administrator to access:

* AI Chat Performance Reporting
* Live Agent Engine Reporting

### Administrators

The "Administrator" user type is the most common account type used across all client verticals. Administrators always have access to the following areas within the Satisfi Labs dashboard:

* Dashboard Homepage
* Links to Resource Center & Chat Support
* Live Agent Engine Dashboard
* Live Agent Engine Agent Online Status Management
* Live Agent Engine Team Assignment Management
* Chat Page Library/Popup Snippet List
* Image Library
* Response Library (View Only)
* Additional Data & Reporting
* User Settings

Additional permissions can be granted to administrators to access:

* AI Chat Performance Reporting
* Live Agent Engine Reporting
* Ability to Edit and Publish Response Content