User Types

Capabilities	Agent	Administrator
Resource Center & Chat Support Access	✔	✔
Dashboard Homepage Access	✔	✔
Live Agent Engine Dashboard Access	✔	✔
AI Chat Performance Reporting Access	✔*	✔*
Live Agent Engine Reporting Access	✔*	✔*
Ability to Edit and Publish Response Content	✖	✔*
Ability to Adjust Agent Online Status or Team Assignment	✖	✔
Chat Page Library/Popup Snippet Access	✖	✔
Additional Data & Reporting Access	✖	✔
User Setting Access	✖	✔

For any category labeled as ✔*, note that access to this functionality can be added or removed at any time for specific users by the company administrator.

Agents

The "Agent" user type is used by organizations that are using the Live Agent Engine within their chat experience. Agents always have access to the following areas within the Satisfi Labs dashboard:

• Dashboard Homepage

• Links to Resource Center & Chat Support

• Live Agent Engine Dashboard

Additional permissions can be granted to individual agents by an administrator to access:

• AI Chat Performance Reporting

• Live Agent Engine Reporting

Administrators

The "Administrator" user type is the most common account type used across all client verticals. Administrators always have access to the following areas within the Satisfi Labs dashboard:

• Dashboard Homepage

• Links to Resource Center & Chat Support

• Live Agent Engine Dashboard

• Live Agent Engine Agent Online Status Management

• Live Agent Engine Team Assignment Management

• Chat Page Library/Popup Snippet List

• Image Library

• Response Library (View Only)

• Additional Data & Reporting

• User Settings

Additional permissions can be granted to administrators to access:

• AI Chat Performance Reporting

• Live Agent Engine Reporting

• Ability to Edit and Publish Response Content