When a new user is added to the Satisfi Labs dashboard, one of two user types can be assigned. Learn more about the user types and see which type is best for your users!
User Types
Capabilities
Agent
Administrator
Resource Center & Chat Support Access
✔
✔
Dashboard Homepage Access
✔
✔
Live Agent Engine Dashboard Access
✔
✔
AI Chat Performance Reporting Access
✔*
✔*
Live Agent Engine Reporting Access
✔*
✔*
Ability to Edit and Publish Response Content
✖
✔*
Ability to Adjust Agent Online Status or Team Assignment
✖
✔
Chat Page Library/Popup Snippet Access
✖
✔
Additional Data & Reporting Access
✖
✔
User Setting Access
✖
✔
For any category labeled as ✔*, note that access to this functionality can be added or removed at any time for specific users by the company administrator.
Agents
The "Agent" user type is used by organizations that are using the Live Agent Engine within their chat experience. Agents always have access to the following areas within the Satisfi Labs dashboard:
Dashboard Homepage
Links to Resource Center & Chat Support
Live Agent Engine Dashboard
Additional permissions can be granted to individual agents by an administrator to access:
AI Chat Performance Reporting
Live Agent Engine Reporting
Administrators
The "Administrator" user type is the most common account type used across all client verticals. Administrators always have access to the following areas within the Satisfi Labs dashboard:
Dashboard Homepage
Links to Resource Center & Chat Support
Live Agent Engine Dashboard
Live Agent Engine Agent Online Status Management
Live Agent Engine Team Assignment Management
Chat Page Library/Popup Snippet List
Image Library
Response Library (View Only)
Additional Data & Reporting
User Settings
Additional permissions can be granted to administrators to access:
