# 'Notify Subscription' Feature

## Overview

The Knowtifi feature allows end users to subscribe to alerts when a specific answer becomes available or has been update. to notifications so our clients can alert them when a specific answer is available or updated. 

{% embed url="<https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsxN9AGLZMIc5C8dx3zU7%2Fuploads%2FUc58aDyp5kWMzNdkfV5N%2Fknowtifi%202.mp4?alt=media&token=5d20203a-36d4-4c80-8dfc-45910e8174cd>" %}

## Feature Benefits

* Allows customers to subscribe to notifications so they can be alerted by brands when an answer is available or updated.
* Collect user contact information for more personalized outreach and to identify previously anonymous users.

## Feature Functionality

* Available on your web and app channels.
* This feature collects user's names, emails, and/or phone numbers.&#x20;
* You can access the contact collection report directly in your dashboard.

## Best Practices

To maximize the benefits of using Knowtifi, consider implementing it during the following scenarios:&#x20;

* Ticket Onsale Alerts
* Show Announcements
* Promotions & Discounts

{% tabs %}
{% tab title="Example 1" %}
{% embed url="<https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsxN9AGLZMIc5C8dx3zU7%2Fuploads%2FaXuFpGkhJSg7OBXCE8nP%2Fknowtifi%20NBA.mp4?alt=media&token=6a4d7d7e-042a-4ad3-a012-f2f69b13171b>" %}
{% endtab %}

{% tab title="Example 2" %}

<figure><img src="https://167344003-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsxN9AGLZMIc5C8dx3zU7%2Fuploads%2FU8EytLiiUjZzyPUPWffE%2FKnowtifi-%20GIF.gif?alt=media&#x26;token=27ebc175-ef89-47e9-88d9-3488c692ff39" alt="" width="374"><figcaption></figcaption></figure>
{% endtab %}
{% endtabs %}

## How to Install

If you are interested in setting up this feature, use the request portal[ **HERE**](https://satisfi-labs.atlassian.net/servicedesk/customer/portal/10/group/45/create/178)**.** Provide the following information in your ticket:

* **Collection Settings Options:**
  * Name + Email
  * Name + Mobile phone
  * Name + either Email or Mobile phone
* **Knowtifi Campaign Details:**
  * What are the Campaign Details? **Example**: Future Offers
  * What Response Names does this campaign live on? **Example**: tickets\_buy, promotions

## Reporting

For more information on reporting and data associated with Knowtifi, please click the page link below:

{% content-ref url="../../reporting-and-analytics/data-reports/knowtifi-subscriptions" %}
[knowtifi-subscriptions](https://docs.satisfilabs.com/resource-center/ai-agent-engine/reporting-and-analytics/data-reports/knowtifi-subscriptions)
{% endcontent-ref %}

## FAQs

<details>

<summary>Can I set an automatic report via email that displays all recent submissions from Knowtifi?</summary>

We do not have automatic email reports at this time.

</details>