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Overview

The input container is where users type inputs or questions into your chat. The input placeholder text presented to the user typically reads "Ask a question", but is fully customizable and can be unique for different chat pages. End users can hit "enter" to submit their message or click the "up" arrow to the right of the input container.

Example of the Input Container

Customize the Text

To adjust your input placeholder text, submit a ticket to our support team. Be sure to include the exact text you'd like to use and indicate which page(s) you'd like it applied.

Hide the Input Container

If you'd like to hide the input container, submit a ticket to our support team. Please indicate which page(s) you'd like it applied.

Example of a Chat With a Hidden Input Container

Why Would I Hide the Input Container?

In a majority of cases, you would not want to hide it. However, in certain scenarios where you want to control which responses are triggered and not allow users to ask open-ended questions, it may make sense:

  • Limited Topic Conversation Flows

  • Escalation-Only Chat Page

  • Pre-Launch Starter Bot

FAQs

Can end users send attachments like pictures or videos?

End users are unable to send files such as PDFs, pictures, or videos.

Can you provide me other examples of input placeholder text?

Examples include:

  • "How Can We Help?"

  • "Get Started"

  • "Chat with a Rep"

Are the colors of the input container and arrow icon customizable?

Yes! Reach out to our support team for assistance.

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