Notification Preferences
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Three types of notifications can alert agents when certain actions have taken place within the Live Agent Engine. These options include:
Push notifications.
Audio notifications
Email notification
Agents can elect to receive one, two, or all three alerts for various actions. See below to learn what those actions are and how you can adjust your settings.
Click on your User Icon in the dashboard's bottom left corner, which opens a menu.
Click on Profile Settings.
Scroll down to view the different audio, email, and push notifications. Select the box to enter a checkmark next to each notification type that you'd like to receive.
The first time you update your push notifications, you must enable the push notifications toggle.
Once selected, you'll receive a message by your address bar that asks you to confirm your push notification selection for this site. If you do not receive this alert, please select the 'lock' button at the beginning of your address bar and ensure the 'Notifications' option is enabled.
We recommend selecting the following notifications:
Audio Notifications
'Assigned Conversations'
Email/Push Notifications
'Send email notifications when a conversation is assigned to me'
'Send email notifications when you are mentioned in a conversation'
'Send email notifications when a new message is created in an assigned conversation'
'Send email notifications when a new message is created in a participating conversation'
Note that if a message is received in an active conversation, there will be no audio notification. To learn more about troubleshooting your audio notifications, review the page here:
