> For the complete documentation index, see [llms.txt](https://docs.satisfilabs.com/resource-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.satisfilabs.com/resource-center/live-agent-engine/agent-overview/canned-responses/modify-delete-a-canned-response.md).

# Modify/Delete a Canned Response

{% hint style="warning" %}
When modifying or deleting a canned response, be aware it impacts all agent's accounts. Any changes will impact the entire organization's canned response library. 
{% endhint %}

### Modify a Canned Response

1. Open the canned response list from **Settings -> Canned Responses**. Note that all canned responses in your account will be listed here. 
2. Click on the **Edit** button, which will open a pop-up with prefilled information. You can edit both the shortcode and the message within this window. 
3. Click on **Submit** to save the changes. Click on **Cancel** if you want to discard the changes.

<figure><img src="/files/kIV3vmghX4YzMc1gJHhD" alt=""><figcaption></figcaption></figure>

### Delete a Canned Response

1. Once you determine which canned response you'd like to delete, click the **Delete** icon to the right of the corresponding icon.&#x20;
2. You will be asked to confirm before deleting the selected response. Click on **Yes, delete** to continue with the deletion.


---

# Agent Instructions
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