# Modify/Delete a Canned Response

{% hint style="warning" %}
When modifying or deleting a canned response, be aware it impacts all agent's accounts. Any changes will impact the entire organization's canned response library. 
{% endhint %}

### Modify a Canned Response

1. Open the canned response list from **Settings -> Canned Responses**. Note that all canned responses in your account will be listed here. 
2. Click on the **Edit** button, which will open a pop-up with prefilled information. You can edit both the shortcode and the message within this window. 
3. Click on **Submit** to save the changes. Click on **Cancel** if you want to discard the changes.

<figure><img src="https://167344003-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsxN9AGLZMIc5C8dx3zU7%2Fuploads%2FfUpTC4outWGR7ruWd7kN%2FModify%20A%20Canned%20Response.gif?alt=media&#x26;token=3afee185-0b0c-419b-8880-6484897c7ce4" alt=""><figcaption></figcaption></figure>

### Delete a Canned Response

1. Once you determine which canned response you'd like to delete, click the **Delete** icon to the right of the corresponding icon.&#x20;
2. You will be asked to confirm before deleting the selected response. Click on **Yes, delete** to continue with the deletion.


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