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Company Administrators: You can reset passwords for any other company user, including other administrators. Use the instructions below to walk you through the process.

  1. In the Satisfi Labs Dashboard, click on Settings -> Users

  2. Click on the user's name whose account needs their password reset

  3. Reset the user's password by taking one of two actions:

    • Click the Send Password Reset button to send the user an email prompting them to create a new password

    • Click the Change Password button and create a temporary password that you can share with the user

Update Your Password: Logged Out

If you need to change your password while logged out of the dashboard, please review the steps below:

How to Update Your Password While Logged Out

  1. On the dashboard login screen, select Forgot Password

If you are locked out of your account, please reach out to your company administrator. Administrators: Learn more here about unlocking accounts Unlock Your Account

  1. A popup will appear. Enter the email address associated with your account and select Request Password Reset

  2. In the password reset email, click the link to reset your password

  3. You will be prompted to enter your new password. Once complete, tap the Reset Password button

Update Your Password: Logged In

If you wish to change your password while logged into the dashboard, please review the steps below:

How to Update Your Password While Logged In

  1. Hover over your email address in the top right corner of your dashboard and select My Account from the drop-down

  2. Your user profile popup will open. Select Change Password in the bottom left-hand corner

  3. Enter your current password, along with your new password in both password locations

  4. Tap Save in the bottom right corner once finished

  5. A 'Saved Successfully' note will appear once your password has been updated

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