Help Center
Where to Find Help
Let us help you find the answers to your questions! Depending on your question and topic, you may find the quickest assistance with existing documentation, from the product team, or your Account Manager. Check out the table below to better understand where you can direct your questions.
| Questions/Topics/Issues | Account Manager | Submit a Ticket | Self-Service |
|---|---|---|---|
Report an Issue/Bug | |||
Add/Edit Chat Pages | |||
Chat Theming Updates | |||
New Bridge Team | |||
Create/Edit Popups | |||
Add/Edit Prewritten Responses | |||
Add/Edit Generated Responses | |||
Reset Passwords | |||
Unlock Accounts | |||
Add/Remove a User | |||
Bridge Team Assignment | |||
Update Escalation Schedule | |||
Best Practices | |||
New Contracts/Renewals | |||
Billing/Payments | |||
Features Availability | |||
New Feature Installation | |||
Data Reviews |
Product Support Resources
Looking for product help? In addition to our Resource Center, we offer four additional product support resources:
Virtual Assistant
Get instant answers 24/7 with our Product Support virtual assistant. Powered by our Resource Center, ask your general product questions about user management, Bridge Live Chat, Generative AI upgrade, and much more.
To access the chat, click the "?" icon in the top right of your Satisfi Labs dashboard or the top right corner of the Resource Center.
Live Chat with an Agent
If you'd like to chat with a live person, type "Live Person" in our Product Support virtual assistant! Agents are standing by 9:00 am to 5:00 pm EST, Monday through Friday. Please note that agent availability and escalation schedules may change at any time.
Support Office Hours
Sign up to speak to a member of our Product team by clicking the link below!
If you sign up for office hours, please check your inbox for a confirmation email. This will include a calendar invite and Zoom link. If it's not in your inbox, check your spam folder or reach out to an agent via the support chat for more help. If more members of your organization are joining the call, please forward them the confirmation email.
Submit a Ticket
Our dedicated team monitors the Portal daily and is ready to resolve your issues quickly. Simply submit your request through the portal, and we will get back to you as soon as possible to help you with any problems you may be experiencing.
To submit a ticket, click the "?" icon in the top right of your Satisfi Labs dashboard or the top right corner of the Resource Center. Once in the Product Support chat, ask to "submit a ticket".
Check on Ticket Status
There are two ways to check in on the status of your existing support ticket:
Users can click the ticket link within the confirmation email to view the ticket's status.
All users can create an account through our ticketing system. If an account has been created, users can select the Requests tab in the top right corner of the Request Portal, and then select Created by Me to view all user-submitted tickets.
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