# Export Transcripts

## Overview

<div data-full-width="true"><figure><img src="https://167344003-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsxN9AGLZMIc5C8dx3zU7%2Fuploads%2FT1IUhPxqzAewlUPyhdls%2FExport%20Transcript.gif?alt=media&#x26;token=62f15b80-436c-4321-813a-7e4128849e22" alt=""><figcaption><p>How to Export Conversation Transcripts</p></figcaption></figure></div>

Agents can send the entire transcript of any user conversation by following the instructions below:

1. Find and click into the conversation you'd like the transcript for.&#x20;
2. Tap the 'Export' icon in the top right corner of the screen (next to the 'Resolve/Reopen' button).
3. Select one of the following three delivery methods and hit 'Submit':
   * Send the transcript to the customer
   * Send the transcript to the assigned agent (ensure that the assigned agent is not the assistant)
   * Send the transcript to another email address

## FAQs

<details>

<summary>Do private notes appear in a transcript?</summary>

Private notes or system actions will not appear in the transcript.

</details>

<details>

<summary>Who can export a conversation transcript?</summary>

Any agent can export any conversation's transcript, including conversations that were never escalated to an agent.&#x20;

</details>

<details>

<summary>Why is there no option to send the transcript to the customer?</summary>

Transcripts can only be sent to a user if an email is provided in the conversation's contact field. This option will not appear if no email is provided.&#x20;

</details>