Overview

The Input Director empowers you to create and train prewritten or enrichment responses, giving you complete control of the conversations. With this tool, you have the power to effortlessly manage responses without waiting for our team's support.

Benefits

There are three main reasons why Input Director is a valuable addition to your toolkit:

Control Specific Topics

Input Director allows you to control specific topics, ensuring your messaging remains on-brand and consistent. Whether you're promoting new events, handling sensitive topics, or reinforcing legal language, the Input Director puts you in the driver's seat.

Time-Sensitive Updates

It's crucial to communicate time-sensitive updates quickly and accurately. Input Director enables you to create and adjust responses on the fly, ensuring that your customers receive timely information, whether it's a last-minute sale or an emergency update.

Brand Language Consistency

Your brand's language is a vital part of your identity. With Input Director, you can maintain consistency in brand messaging across specific customer interactions, strengthening the connection between your brand and your audience.

Functionality

With the release of the Input Director, several new capabilities have become possible, enhancing the efficiency and user experience when managing content. Administrators now can:

• Add New Prewritten Responses

• Update Existing Prewritten Training

How to Use

To learn how to add or edit sample inputs within Prewritten or Enrichment Responses, click the links below:

Add New Prewritten Responses

Edit Prewritten Responses

Enrich Generated Responses

Helpful Hints

Edit Sample Inputs

How to Edit Sample Inputs

You can edit inputs by clicking directly on the text or clicking the pencil icon.

Select All Sample Inputs

How to Quickly Select All Sample Inputs

To select all current inputs, click the top square next to Input.

Generate with Select Inputs

Generate Additional Inputs with Select Inputs

You can generate sample inputs similar to select inputs rather than ALL inputs if preferred!

To do so, select the inputs you want to use before clicking the Generate Inputs button.

If no inputs are selected, all existing samples will be used by default.