SMS Ticket Commerce

Overview

Satisfi Labs is unlocking a new era of ticket sales through SMS. With SMS Ticket Commerce, teams, colleges, venues, and attractions can now run powerful, targeted campaigns that drive guests directly into a ticket purchase flow within the SMS channel.

This capability combines the reach and immediacy of SMS (with its unmatched open and click-through rates) with the power of our goal-oriented AI agents and ticketing integrations with ticket vendors like Ticketmaster.

The result: businesses can promote, sell, and confirm tickets in the same conversation: no redirects, no app switching, no unnecessary drop-offs.

Benefits

Sell tickets via SMS

Fans select and purchase tickets without ever leaving the text conversation.

Unlock a new revenue channel

Combine AI-driven personalization with SMS immediacy to maximize conversions.

Run targeted campaigns

Run last-minute ticket drops, marquee player promotions, or themed event pushes tied to SMS ticket flows.

Partners

Attentive

Attentive is the AI marketing platform for leading brands, driving personalized interactions through SMS and email. The platform empowers businesses of all sizes to cultivate deeper relationships with their customers, increase revenue, and build brand loyalty. Attentive helps brands create meaningful conversations with their audiences, leveraging AI-powered tools, a mobile-first approach, and two-way messaging to optimize message performance and deliver impactful commerce experiences.

Learn more

Use Cases Available with Ticketmaster

Available Ticket Flow Options:

By Price

SMS promotes and searches for a specific publicly available price

• Last-Minute Ticket Push: “$29 Pre-Season Tickets – Available Now!”

• Price-Point Marketing: “Tickets under $79 – Limited Quantity!”

By Section

SMS promotes and searches for a specific publicly available section

• Section-Specific Offers: “Pepsi Porch Tickets – Only a Few Left!”

By Date

SMS promoted and searches for tickets for a specific date or event

• Special Promotions: “Bobblehead Night – Reserve Your Seats!”

• Specific Player Campaigns: “See Zion at the Home Opener – Limited Availability!”

• Theme Nights & Special Events: “Join us for Pride Night – Get Your Tickets Today!”

SMS Ticket Commerce Best Practices

Know Your Audience

• Every SMS ticket commerce campaign should be tailored to a specific audience segment to maximize conversions. Align the offer with your campaign goal and fan profile. Examples:

  • Price-based offers: Disengaged fans or users who previously purchased <$100 tickets

  • Section-specific offers: Season ticket holders or premium seating buyers

  • Date-based promotions: Fans who purchased for similar dates in the pas

Keep Messages Clear and Action-Oriented

SMS is short-form by nature. Use concise, direct language with a single, strong call-to-action that drives fans straight into the ticket flow.

Create Urgency Without Overuse

Phrases like “Limited Availability,” “On Sale Now,” or “Last Chance” can boost conversions. Use sparingly to maintain trust and credibility.

Optimize Timing

Send campaigns when fans are most likely to act: consider game-day mornings, evenings before a weekend, or last-minute pushes within 24–48 hours of the event. Avoid oversending to reduce fatigue.

Integrate With Other Channels

Use SMS alongside email, push, and in-app messaging. Reinforce urgency across channels while keeping SMS focused on direct, revenue-driving actions.

Implementation

Reach out to Account Manager to learn more about SMS Ticket Commerce.