WhatsApp Journey Report

To monitor data from your WhatsApp journey, perform the following steps:

1. When in your dashboard, click Journeys.

   
2. Find the journey you'd like to review and hover over the three dots to the right of the record. Select Report.

1. Here you can see the fundamental metrics for the WhatsApp journey.

Flow

This is the overview of the journey's flow.

Overview

The Overview tab gives general information about the journey.

Recipient Activity

The Recipient Activity tab gives information on the engagement of individual contacts with your journey.

WhatsApp

In the WhatsApp tab, you can check data specific to the WhatsApp templates.

In the WhatsApp tab, you can download a report following the instructions below:

1. Hover over the three dots to the right of the report you'd like to download

2. Click Report

3. Once in the new tab, select Download Report

4. Enter your email and file type and select Download