To resolve a conversation, simply select the green "resolve" button, located in the top right-hand corner of the dashboard. When an agent resolves a conversation, a few automated action items occur:
* The conversation is automatically handed back to the Satisfi Virtual Assistant. This means if the user asks another question, they will receive an automated reply from the virtual assistant.
* The conversation status is updated from "Open" to "Resolved".
* The conversation is removed from the assigned agent's "Mine" column.
* The resolution timer stops (data is used to determine the median resolution time, located on the Live Agent Engine analytics page).
An agent can view closed conversations by filtering to see "all" conversations and reopen a conversation if needed.
{% hint style="info" %}
Did you know that you can resolve multiple conversations at once? Click the link here to learn more: [Conversation Status](/resource-center/live-agent-engine/agent-overview/conversation-status.md)
{% endhint %}
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.satisfilabs.com/resource-center/live-agent-engine/agent-overview/resolve-a-conversation.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.