# Adjust User Type & Access

{% hint style="warning" %}
A company administrator can execute all the steps below. If you are not an administrator within your company dashboard, contact your internal team for assistance. 
{% endhint %}

## How to Adjust

<div data-full-width="true"><figure><img src="/files/4tYRrLxLyKxHJ17DSyUX" alt=""><figcaption><p>How to Adjust User Types and Account Access</p></figcaption></figure></div>

In the event you need to adjust a system user's account type and/or access, follow the instructions below:

1. While in the Satisfi Labs dashboard, tap on **Settings** -> **Users**
2. Select the user you'd like to adjust
3. To adjust the user type, click the drop-down and select the correct account type
4. To adjust access to Analytics/Publishing, select the corresponding toggles
5. Hit **Save** and **Close** once complete

{% hint style="info" %}
If you'd like to disable user access to the Live Agent Engine, you will need to delete their account. Before deleting their account, ensure that the user does not have any active conversations in the Live Agent Engine and has been toggled offline/removed from their assigned team.&#x20;
{% endhint %}


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