> For the complete documentation index, see [llms.txt](https://docs.satisfilabs.com/resource-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.satisfilabs.com/resource-center/ai-agent-engine/enhance-the-chat-experience/pages/avatars.md).

# Avatars

## Overview

When your assistant is typing back to fans, have you ever noticed the three dots that pop up before firing the response? In addition to those three dots, you can add an avatar! You can use your logo, a mascot, or create a fake agent/character to make the experience feel more humanized and help identify system responses vs. user messages.

<figure><img src="/files/wOvIYI0V4so9wIvPWaFt" alt="" width="276"><figcaption><p>Example of a Chat Avatar</p></figcaption></figure>

## Add Your Avatar

To add or adjust your avatar, submit a ticket to our support team. Be sure to include the image file and indicate which page(s) you'd like the header image applied.

{% hint style="warning" %}
Information on image specs can be found here: [Images & GIFs](/resource-center/ai-agent-engine/manage-your-content/enrichments/images-and-gifs.md#image-specs)

Please Note:

* If you have multiple pages, the avatar will need to be added to each page!
* Avatars cannot be applied to the Facebook channel
  {% endhint %}

## Examples We Love

{% tabs %}
{% tab title="State Farm Arena" %}

<figure><img src="/files/jRYvXNAOcUNUV0JBXPVj" alt="" width="375"><figcaption></figcaption></figure>

**Why We Love It:** Use of Fictional Chat Persona

**Give Your Chat Personality:** You don't need a mascot to have an avatar in your chat! You can create a fictional character to make the chat feel more humanized.&#x20;
{% endtab %}

{% tab title="Orlando Magic" %}

<figure><img src="/files/I1D8XQypADAbMruc6Jyc" alt="" width="277"><figcaption></figcaption></figure>

**Why We Love It:** Use of Mascot

**Add a Familiar Face:** Catch your fan's attention by having your mascot as your avatar! It's a great way to introduce users to your mascot and make the chat more engaging.&#x20;
{% endtab %}

{% tab title="AXS" %}

<figure><img src="/files/I37gtNjfbnPIOJGS8Ej5" alt="" width="276"><figcaption></figcaption></figure>

**Why We Love It:** Use of Logo

**Boost Your Brand Recognition:** Having your logo as a chat avatar enhances brand recognition, making your business instantly identifiable to customers. It also promotes a professional and cohesive image, reinforcing trust and credibility in your communications.
{% endtab %}
{% endtabs %}