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When your assistant is typing back to fans, have you ever noticed the three dots that pop up before firing the response? In addition to those three dots, you can add an avatar! You can use your logo, a mascot, or create a fake agent/character to make the experience feel more humanized and help identify system responses vs. user messages.
To add or adjust your avatar, submit a ticket to our support team. Be sure to include the image file and indicate which page(s) you'd like the header image applied.
Please Note:
If you have multiple pages, the avatar will need to be added to each page!
Avatars cannot be applied to the Facebook channel
Why We Love It: Use of Fictional Chat Persona
Give Your Chat Personality: You don't need a mascot to have an avatar in your chat! You can create a fictional character to make the chat feel more humanized.
Information on image specs can be found here:
