Overview

When your assistant is typing back to fans, have you ever noticed the three dots that pop up before firing the response? In addition to those three dots, you can add an avatar! You can use your logo, a mascot, or create a fake agent/character to make the experience feel more humanized and help identify system responses vs. user messages.

Add Your Avatar

To add or adjust your avatar, submit a ticket to our support team. Be sure to include the image file and indicate which page(s) you'd like the header image applied.

Examples We Love

State Farm Arena

Orlando Magic

AXS

Why We Love It: Use of Fictional Chat Persona

Give Your Chat Personality: You don't need a mascot to have an avatar in your chat! You can create a fictional character to make the chat feel more humanized.

Why We Love It: Use of Mascot

Add a Familiar Face: Catch your fan's attention by having your mascot as your avatar! It's a great way to introduce users to your mascot and make the chat more engaging.

Why We Love It: Use of Logo

Boost Your Brand Recognition: Having your logo as a chat avatar enhances brand recognition, making your business instantly identifiable to customers. It also promotes a professional and cohesive image, reinforcing trust and credibility in your communications.