Email Campaign Report

Overview

After you send or publish a campaign, you can monitor its performance in your campaign report. These reports include important metrics such as email opens, reach, clicks, engagement rate, and a lot more.

Prerequisites:

  • Before you can create a campaign, you’ll need an audience or contacts. You can learn more about audience creation and contact management in the respective sections.

  • Be sure to verify your email’s domain before you send your first email.

View Individual Email Campaign Report

  1. When in your dashboard, click Campaigns. By default, the first tab is for Email campaigns.

  1. Find the campaign you'd like to review and hover over the three dots to the right of the campaign. Select Report.

  1. Here you can view a detailed report with a summary of important KPIs of the campaign and data about which contacts received, opened, or clicked the email.

The definitions of important report metrics are below:

Key Terms
Definitions

Total Sent

Total recipients who were targeted.

Total Reach/Delivered

Total recipients who got the email.

Total Unique Engaged Contacts

Total recipients who either opened or clicked, multiple events one recipient is counted as one.

Average Engagement Rate

Unique engaged recipients as a % of the total sent.

Opened

Total opens. Count and % of the total sent.

Unique Opened

Unique recipients who opened an email. Multiple opens of a recipient are counted once. Count and % of the total sent.

Clicked

Total clicks. Count and % of the total sent.

Unique Clicked

Unique recipients who clicked. Multiple clicks of a recipient are counted once. Count and % of the total sent.

Soft Bounced

Number of emails that were not delivered due to temporary reasons. Count and % of the total sent.

Hard Bounced

Number of emails which were not delivered due to permanent reasons. Count and % of the total sent.

Unsubscribed

Number of recipients who unsubscribed from this campaign’s unsubscribe link. Count and % of the total sent.

Skipped

Non-existent email IDs (or email domains).

Dropped

Your sender email ID has likely been marked spam or unsubscribed by the recipient.

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