# Get to Know Your Live Agent Engine

### What is Live Agent Engine?

Live Agent Engine is the place where our AI chat platform and human staff come together to manage online conversations. Seamlessly transition conversations between AI Chat and live agents and let your live support team focus on handling more complex conversations that drive revenue and increase customer satisfaction. Watch the video below to learn!

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### Why Our Clients Love Live Agent Engine

* **Allows for Personalized Support:** Increase customer retention and boost sales by giving users the ability to escalate conversations for a variety of topics directly to agents.&#x20;
* **Route Conversations By Team:** You can assign live agents to custom teams such as sales, service, or multi-language. The platform allows you to monitor automatically assigned requests efficiently.
* **Available Agent & Team Data:** Improve customer service within Satisfi’s analytics dashboard. Track the number of conversations, average response, median resolution times, and more.
* **Never Lose a Conversation:** Always be there for your customers with a solution that is always on. Collect contact information and messages during or after business hours so you can get back to your customers as soon as you are online.

{% hint style="info" %}
Not sure if you have access to Live Agent Engine in your account? Reach out directly to your Account Manager for more information!&#x20;
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.satisfilabs.com/resource-center/live-agent-engine/get-to-know-your-live-agent-engine.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.