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Last updated
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Your header image is a visual element placed at the top of your chat interface, typically used to set the tone or theme of the chat. It can serve as a welcoming image, providing users with a clear sense of the bot’s purpose or identity, often incorporating logos, colors, or imagery that aligns with the company or service.
To add or adjust your chat header image, submit a ticket to our support team. Be sure to include the image file and indicate which page(s) you'd like the header image applied. Information on image specs can be found below.
Please Note:
If you have multiple chat pages, the image will need to be added to each page!
Header images cannot be applied to the Facebook/SMS channel
Why We Love It: Prime Use of the Company Logo
If the user is linked out to a URL by clicking the chat header image, be sure to include the link in the correct format to ensure tracking occurs. Click the link for more information.
Why We Love It: Make the header image clickable and link to an external page. The click-through traffic can be tracked when using the correct format. Click the link for more information.
