Input and Response Log
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Last updated
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The Input and Response Log pulls all of the data from your inbox into one document for your review. This eliminates the need to click into several conversations to read what your guests are asking and gives you a quick understanding of recent topics.
To locate this report, please follow the steps below:
Login to the Satisfi Labs Dashboard.
In the menu bar on the left, select 'Tools' and then 'Data'.
Locate the report named 'Input and Response Log For Date Range'. If you don't see this report, please reach out to your Account Manager or submit a request here.
Select the 'View/Download' button to the right of the report name and description.
Enter the date range you'd like to see data for and select 'View' to read the data within a dashboard window or select 'Download' and choose your preferred file type.
Note: There is a limit of 10,000 records when a date range is selected but there is no limit on records if a single date is selected. If you'd like to view data outside of these ranges, please reach out to your Account Manager for assistance.
MessageID → Satisfi's ID used to identify each individual input or response.
LocalDateSent → Date that the user input was sent to the virtual assistant.
LocalTimeSent → Time that the user input was sent to the virtual assistant.
TimeZone → Time zone that LocalTimeSent is displayed in (e.g., EST).
ContentText → Input text that was sent to the virtual assistant as well as the virtual assistant’s response as a result of the corresponding input.
IntentName → Name of Intent that is associated with the given.
SubmissionPage → Page that the user was interacting with when sending the input.
SubmisisonID → Satisfi's ID used to identify a user's submission (conversation) on a specific page.
CustomerID → Satisfi’s ID used to identify a user’s submission (conversation). This will tie out to any other locations where Submission Code is referenced (e.g., Inbox).
ExternalCustomerID → Satisfi’s ID used to identify a user. This will tie out to any other locations where Submission Code is referenced (e.g., Inbox).
Sender → Differentiates the content text based on whether or not the text was entered by a user (customer) or provided by the virtual assistant (business).
When reviewing conversations, a new user can easily be identified by a change in the CustomerID.
This view also includes conversations that were escalated to a live person within our dashboard.
Please make any necessary response edits if you think the bot could provide a better answer to repetitive inputs. To locate the response in the dashboard, search for the customer input within the Studio search bar.
