# Suppress Thumbs Up/Down

In certain prewritten responses, you might find it necessary to suppress the thumbs up/down feature.

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1. In the Satisfi Labs dashboard, go to **Studio -> NLP Manager -> Responses**
2. Open up your desired response and click the pencil icon.
3. If in Form View, switch to Code View
4. Insert the following at the end of your response:

```
#SETTINGS
[suppress_thumbs_up_down](1)
```

{% hint style="info" %}
If this is for a response name such as *greeting*, we recommend you add in the following line to redirect users back to your welcome message:

```
#QUICK_REPLIES
[Start Over](response_name=welcome_message)
```

{% endhint %}

5. Press **Save & Publish** and test!

## Best Practices

We recommend adjusting the following response names using the instructions above:

| Response Name                                                                                                                                                | Why We Recommend It                                                |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------ |
| <p>All Live Escalation Responses</p><p></p><p>(ex. live\_person\_off, live\_person trigger, live\_person\_unavailable, live\_person\_outside\_of\_hours)</p> | If agents are not available, users tend to tap thumbs down.        |
| Greeting, Welcome\_Message                                                                                                                                   | Allows users to ask a question first before providing any feedback |