Passing Customer Identifiers

Overview

When integrating Satisfi Labs as a web view inside your custom mobile application (App), you can pass your customer identifiers through. This identifier will be included in data transmissions and exports.

Satisfi Labs tracks activity anonymously by default. Including this identifier will enable you to associate this activity with a known user without asking again inside the chat conversation.

How it Works

During the integration process, Satisfi Labs will provide you with a URL that is used to embed the chat experience as a web view inside of your App. To pass your customer id to Satisfi Labs you can include an extid parameter on the URL. The format of the URL is as follows:

https://chat.satis.fi/?pageID=YOUR_PAGE_ID&YOUR_USER_IDENTIFIER

When invoking the web view, USER_IDENTIFIER should be replaced with your customer id.

Helpful Hints

• Satisfi Labs enables data extracts through its Resources API. This value will be included on records associated with a particular customer.

• Satisfi Labs offers daily transcript transmissions via Zapier. This identifier can be used to transmit data directly to the customer's account record inside your CRM. For more information on Zapier, click the link below:

Zapier