# Unlock Your Account

## How An Account Becomes Locked

You will have up to **5** attempts to enter your passcode correctly. After the 5th failed attempt, your account will be locked.

Each time you incorrectly input your password, you will receive an alert on the screen notating how many attempts you have remaining before your account is locked. 

{% hint style="danger" %}
If you're unsure of your password, we recommend that you tap "Forgot Password". Once your account is locked, you will be unable to click it. 
{% endhint %}

## Unlock An Account

**If Your Account is Locked:** Please contact your company's dashboard administrator.

{% hint style="info" %}
**Company Administrators:** You can unlock and reset passwords for any other company user, including other administrators. Use the instructions below to walk you through the process.

If the agent's account is not locked, but they need their password reset, follow steps 1, 2, and 5 below. 
{% endhint %}

1. In the Satisfi Labs Dashboard, click on **Settings** -> **Users**
2. Click on the user's name whose account needs to be unlocked
3. If the account is locked, it will indicate as so on the bottom of the popup
4. Click the button **Unlock Account**
5. Reset the user's password by taking one of two actions:
   * Click the **Send Password Reset** button to send the user an email prompting them to create a new password
   * Click the **Change Password** button and create a temporary password that you can share with the user

<div data-full-width="true"><figure><img src="https://167344003-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsxN9AGLZMIc5C8dx3zU7%2Fuploads%2FU4M6BchSkii1xk94nJmQ%2FUnlock%20an%20Account-%20V3.gif?alt=media&#x26;token=a0faf810-17e1-4e4a-88c4-1d82fef84638" alt=""><figcaption></figcaption></figure></div>

## Having Issues?

If you don't know who your company administrator is or if the sole administrator is locked out, hover over the **Click Here For More Support** button in the top right corner of this page and submit a service ticket for further assistance.


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