Multi-Language Functionality

Overview

Introducing advanced Multi-language App, a feature that empowers clients to manage and deliver content in multiple languages. This functionality ensures that businesses can provide seamless, localized experiences by merging content across different languages while maintaining accuracy and consistency.

Benefits

Communicate with customers in their preferred language, improving engagement and satisfaction.

Automatically detect and adapt to the user's language for a frictionless conversation.

Store and manage content in multiple languages with advanced customization options.

Support for 60+ languages and dialects.

Minimize the effort required to manage content across multiple languages.

Capabilities

Multi-Language Support in Conversations

• User Choice - When users tap the 🌐icon within the welcome message, they will be presented with a list of languages to choose from.

• Browser Detection - If the user has their browser set to an enabled language, the system will automatically detect their preferred language.

• Conversational Detection - If a user begins speaking in an enabled language, the system will now start conversing in the user’s natural tone.

Flexible Content Management

• Seamless support for content storage (generative content, prewritten responses, and enriched responses) in a single language, multiple languages, or a combination of both.

• Standard implementation supports the 10 most frequently used languages in North America, including:

  • English

  • Chinese (Simplified - Mandarin)

  • Spanish (Mexico)

    • For European region: Spanish (Spain)

  • French

  • Portuguese (Brazilian)

    • For European region: Portuguese (Portugal)

  • Russian

  • German

  • Japanese

  • Italian

  • Korean

How to Install?

Reach out to your Account Managers for more details!

Product Demo

FAQ

Can I store all my content in English and provide answers in different languages?

Yes

Can the system support mixed-language content storage?

Yes, you can store content in both English and native languages.

How does the system handle mixed-language responses?

It delivers native responses where available and translates others automatically.

What translation services are used?

Google Translate for language detection and OpenAI for language translation.

What areas are currently not supported?

Payment pages (e.g., ticket commerce integrations), live agent portals, third-party i-framed integrations (e.g., FEVO), and business-facing interfaces (e.g., Satisfi dashboard).

How does multi-language functionality impact analytics?

Intent data is reported in English, with message history available in the native language.