Enrichments are interactive elements added to text responses, including images, videos, buttons, and quick replies. They serve two primary purposes:
Enhance user engagement: By providing visual and interactive content, enrichments make conversations more dynamic and interesting, improving the overall user experience.
Facilitate user actions: These elements streamline user interactions by offering clear, clickable options or additional information, guiding users towards specific actions or choices.
Enrichments can be added to prewritten responses or generative data.