> For the complete documentation index, see [llms.txt](https://docs.satisfilabs.com/resource-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.satisfilabs.com/resource-center/live-agent-engine/agent-overview/canned-responses/add-use-a-canned-response.md).
# Add/Use a Canned Response
{% hint style="warning" %}
When creating a canned response, be aware that it impacts all agents' accounts. Any new responses will be visible to all and can be used by any agent within the organization.
{% endhint %}
### Add a New Canned Response
1. Click the **Settings** icon in the Live Agent Engine Dashboard.
2. Select the **Add Canned Response** button in the top-right corner.
3. Using the table below for guidance, add your short code and content to the respective fields.
| Field Name | Description |
| ---------- | --------------------------------------------------------------------------------------------------------------------------- |
| Short Code | Enter a short code - minimum length of 2 characters. Shortcodes need to be unique. You cannot use the same shortcode twice. |
| Content | Type in the message you want to send when the shortcode is entered on the chat. |
4. Once you enter the details, click on the **Submit** button. If the request is successful, a message "Canned Response added successfully" will be displayed.
### Use Canned Responses
1. While you chat with a customer, enter `/` followed by the shortcode in the text container or select from the shortcode list when it pops open.
2. Make any additional updates to the response before hitting send.
