# Intent Trends Dashboard

[#video-explainer](#video-explainer "mention")

The Intent Trends Dashboard is a valuable tool that helps you analyze trends across customer questions, providing insights into the most popular and relevant intents. With just a few clicks, you can select a specific time period and discover which intents are currently trending.

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We compare the most recent timeframes (ex: 30-day period) with the previous time frame (ex: 30-day period). The change in the percentage of total intents reflects the relative importance of intent. For example, if it went from 10% to 8% of total intents, the change is +2%. 

The change in total volume represents the overall occurrences of an intent. If it went from 200 to 180 occurrences, the change is +20. 

Note that total volume and percentage of the total can show different trends due to variations in overall volume.

<figure><img src="https://167344003-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsxN9AGLZMIc5C8dx3zU7%2Fuploads%2FSs3D1NCiu5axAyqnvUOB%2Fimage.png?alt=media&#x26;token=0b41a222-96d8-427c-aebe-e969aa60cf20" alt=""><figcaption></figcaption></figure>

The Intent Trends Dashboard offers several capabilities to enhance your analysis:

#### Filter by 30 days:

* For a more comprehensive view of intent trends, the 30-day filter provides insights into customer questions and preferences over a month. It allows you to identify long-term patterns, assess the effectiveness of previous initiatives, and plan future actions based on solid data.

#### Filter by 7 days:

* By selecting this filter, you can analyze intent trends over a 7-day period. This longer time frame allows you to identify broader trends, track changes in customer behavior, and adapt your strategy accordingly.

#### Filter by 24 hours:

* This filter enables you to see trends within a 24-hour timeframe. It helps you identify patterns and fluctuations in customer questions, providing valuable information for operational decisions.

#### Filter by the last 1000 messages:

* This filter allows you to focus on recent interactions to understand the latest trends and customer interests.

## Video Explainer

{% embed url="<https://www.loom.com/share/1c60003709b94eb28f139d43c8a894bb?sid=f9c41124-efb7-44e4-8c75-fa104b93cd03>" %}

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