Attentive

Integration Overview

The Satisfi Labs + Attentive integration connects your AI agents Ticketmaster integration directly to a powerful SMS marketing platform, creating a seamless bridge between conversational engagement and personalized text message campaigns. With this integration, you can capture audience data from chat, deliver ticket offers via SMS, and enable fans to complete purchases entirely through mobile messaging.

Ideal for sports, entertainment, and live experience businesses, this integration opens a direct-to-fan sales and engagement channel that is fast, convenient, and measurable.

About Attentive

Attentive is the AI marketing platform for leading brands, driving personalized interactions through SMS and email. The platform empowers businesses of all sizes to cultivate deeper relationships with their customers, increase revenue, and build brand loyalty. Attentive helps brands create meaningful conversations with their audiences, leveraging AI-powered tools, a mobile-first approach, and two-way messaging to optimize message performance and deliver impactful commerce experiences.

Benefits

Sell tickets via SMS

Fans can browse and buy directly from their mobile device without leaving the conversation.

Grow your opted-in audience

Capture phone numbers and names from AI agent to feed into Attentive’s subscriber base.

Unlock a new revenue channel

Pair AI-driven personalization with the immediacy of SMS for higher conversion rates.

Run targeted campaigns

Create last-minute offers, theme night promotions, or marquee player campaigns and connect them to SMS ticket flows.

Leverage existing Ticketmaster integration

Pull live availability, pricing, and booking data into SMS conversations.

Analyze Insights

Track guest behavior from SMS to chat to purchase, giving you clear insights to optimize campaigns and prove ROI.

Capabilities

• Ticketing-specific search and purchase flows optimized for SMS

  • Tickets for a specific date ("Grab tickets to this Friday's game!")

  • Tickets for a specific price ("$25 tickets")

  • Tickets in a specific area ("lower level tickets available")

• Number-based navigation for SMS (“Reply 1, 2, or 3”) for faster user responses.

• Payment links via URL for a mobile-friendly checkout experience.

• Fully integrated with Ticketmaster for real-time availability and pricing*.

  • *Tickets hosted in Ticketmaster’s Account Manager may not be available via API.

• Configurable trigger phrases to start the ticketing flow (“Tickets,” “TMTIX,” etc.).

• Customizable copy for intro and flow questions while retaining best-practice guidance prompts.

• The ticketing flow is offered in English language.

SMS Outbound Use Cases

• Last-Minute Ticket Push – “$29 Pre-Season Tickets – Available Now!”

• Special Promotions – “Bobblehead Night – Reserve Your Seats!”

• Specific Player Campaigns – “See Zion at the Home Opener – Limited Availability!”

• Theme Nights & Special Events – “Join us for Pride Night – Get Your Tickets Today!”

• Price-Point Marketing – “Tickets for $79 – Limited Quantity!”

• Section-Specific Offers – “Pepsi Porch Tickets – Only a Few Left!”

Implementation

Contact your Account Manager to start setup and discuss campaign strategies.