Personalized Greetings

Overview

Make your guests feel instantly recognized with Personalized Greetings—a feature that lets you show a custom welcome message in chat showing user's first name or other details.

It can be utilized for links shared via email or landing pages built in the Marketing Engine.

How it works

When someone clicks a link to your chat page from an email you create using the Marketing Engine, the link includes hidden info like their first name (securely encrypted). That info is used to show a personalized welcome message when they open the chat—like “Hi, Jamie!” or “Ready for your next adventure, Sarah?”

Why it matters

✅ Higher engagement: Guests are more likely to interact when they feel personally welcomed ✅ More conversions: Personal touches help drive action, like bookings or sign-ups ✅ Better experience: It shows you know your guests and care about their journey

Implementation

1. Contact our Support team to set up your unique AI agent chat page with encrypted UTM parameters.

   
2. Get your chat page provided by the team.

3. In the Marketing Engine:

   • Start a new email campaign.

   • Use or duplicate an existing email template.

   • Add a button linking to: https://chat.satis.fi/?pageID=ADD_YOUR_PAGE_ID_HERE&inputHidden=1&input=response_name=personal_greeting (Don’t worry—UTM parameters are added automatically when the email sends.)

     
4. Test your email before sending it live to make sure everything works as expected.

Let us know if you need help at any step!