# Keyboard Shortcuts

The Live Agent Engine has several keyboard shortcuts that help agents quickly navigate the dashboard and make some actions more efficient with the help of the keyboard.

## Command Bar

<div data-full-width="true"><figure><img src="/files/wqexBfsIw1CbeWQOeMkb" alt=""><figcaption><p>Command Bar View in the Dashboard</p></figcaption></figure></div>

The command bar will help you navigate more seamlessly around the dashboard and optimize your workflow with a new host of commands, starting with a single shortcut - `⌘ + K` on macOS and `Ctrl + k` on Windows and Linux from anywhere in the dashboard. You can quickly execute time-saving actions on conversations like resolving, email transcripts, and assigning agents without moving from the keyboard.

## Popular Shortcuts

| On Mac            | On Windows            | Description                                                           |
| ----------------- | --------------------- | --------------------------------------------------------------------- |
| ⌥ + J **/** ⌥ + K | Alt + J **/** Alt + K | Open conversation or Toggle (up and down) conversation from the list. |
| ⌘ + ⌥ + E         | Win + Alt + E         | Resolves the current conversation and open the next conversation.     |
| Up **/** Down     | Up **/** Down         | Helps to navigate dropdown items up and down.                         |
| Option + E        | Alt + E               | Resolves the current opened conversation.                             |
| Option + C        | Alt + C               | Toggle to the Conversation dashboard page.                            |
| Option + V        | Alt + V               | Toggle to the Contacts dashboard page.                                |
| Option + O        | Alt + O               | Toggle (open and close) conversation sidebar.                         |
| Option + N        | Alt + N               | Move to the next tab in the conversation list.                        |
| Option + P        | Alt + P               | Switch to Private Note in editor.                                     |
| Option + L        | Alt + L               | Switch to Reply editor.                                               |
| Option + M        | Alt + M               | Toggle (open and close) snooze dropdown.                              |


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