Keyboard Shortcuts

The Live Agent Engine has several keyboard shortcuts that help agents quickly navigate the dashboard and make some actions more efficient with the help of the keyboard.

Command Bar

Command Bar View in the Dashboard

The command bar will help you navigate more seamlessly around the dashboard and optimize your workflow with a new host of commands, starting with a single shortcut - ⌘ + K on macOS and Ctrl + k on Windows and Linux from anywhere in the dashboard. You can quickly execute time-saving actions on conversations like resolving, email transcripts, and assigning agents without moving from the keyboard.

Popular Shortcuts

On Mac	On Windows	Description
⌥ + J / ⌥ + K	Alt + J / Alt + K	Open conversation or Toggle (up and down) conversation from the list.
⌘ + ⌥ + E	Win + Alt + E	Resolves the current conversation and open the next conversation.
Up / Down	Up / Down	Helps to navigate dropdown items up and down.
Option + E	Alt + E	Resolves the current opened conversation.
Option + C	Alt + C	Toggle to the Conversation dashboard page.
Option + V	Alt + V	Toggle to the Contacts dashboard page.
Option + O	Alt + O	Toggle (open and close) conversation sidebar.
Option + N	Alt + N	Move to the next tab in the conversation list.
Option + P	Alt + P	Switch to Private Note in editor.
Option + L	Alt + L	Switch to Reply editor.
Option + M	Alt + M	Toggle (open and close) snooze dropdown.