# Live Agent Performance

Live Agent Performance Dashboard helps you see live escalation volume and analyze the agent’s performance.

## What data can I find in the Live Agent Performance Dashboard?

You can find the following data in the dashboard:

* Resolved Escalations
* Total number of End User Messages
* Total number of End Users
* Total number of Agent Messages
* Median First Response Time
* Median Resolution Time
* Escalation Volume Trend

<figure><img src="https://lh6.googleusercontent.com/Mej4YvcyKAR0sNp4xVGbnZW6v0eAbF1nsmHuIz7eT8sgEUTusvis-98CsEF9FaacGqjqxyrlxHmO9lZBAieIT_k2N3obJFDObiTDXF-kfzBRNrMtm3JD80AkxVwBJ4EV_SjGsctolCkA77Nz0BlPa7E" alt=""><figcaption></figcaption></figure>

Besides that, you can analyze more specific escalation metrics by your live agents:

<figure><img src="https://lh5.googleusercontent.com/0W4a1IQd8IkB-vvgXSWFGVWb4DLZso4c9jeKV_QBftTqjJOHGNePuCQ7CYNr8gvFG7Dz8yZypUSO4LysP911PUFhOb7Yr5N6Cg5j8ZjoFotK8dAT5rNFekrV_l1t1iMy9nOrVHU1NXSyM1PoVtIerCw" alt=""><figcaption></figcaption></figure>


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```

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