Use Send Time Optimization

Overview

We’ve all been there: the carefully crafted email lands with a thud, the SMS gets buried under a notification avalanche, and the WhatsApp message sits unread in a sea of group chats. But what if there was a way to ensure your important messages get seen and acted upon? Enter the magic of Send Time Optimization (STO).

STO is like a personal assistant for your communication channels, analyzing user behavior data to predict the golden hour when they’re most likely to engage with your message. Whether it’s an email promotion, an important SMS alert, or a friendly WhatsApp reminder, sending it at the right time can significantly boost open rates, click-throughs, and overall engagement.

How it Works

Email

Imagine your emails landing in inboxes at 8 AM on a Monday morning, competing with a tsunami of work emails. Not ideal. STO analyses past open rates and engagement patterns to send each email at the recipient’s preferred viewing time, be it during their lunch break or evening wind-down.

SMS

The immediacy of SMS requires a different approach. STO considers factors like past response times, location, and even time zones to ensure your message arrives when the recipient is most likely to have their phone handy and be receptive.

WhatsApp

Unlike emails, WhatsApp messages often get lost in the constant flow of conversations. STO takes advantage of individual activity patterns to identify the moments when users are most active, maximizing the chances your message gets seen and responded to.

Benefits of Send Time Optimization

Increased Engagement

Reaching users at the right time leads to higher open rates, click-throughs, and replies.

Improved User Experience

Relevant messages at relevant times create a more positive and personalized experience for your audience.

Boosted ROI

Increased engagement ultimately translates to more effective campaigns and better return on investment.

Apply Send Time Optimization

Remember, STO is not a magic bullet, but a powerful tool in your communication arsenal. By understanding your audience and delivering messages at the right time, you can cut through the noise and truly connect with them.

Apply STO When Building Launching a Campaign

Select to Optimize a Campaign Based on Individuals or Global Settings

Apply STO When Building a Journey

Optimize Your Send Time Within Step 3 of Your Journey Build