Inbound SMS

Overview

Integrate SMS channel with AI Chat, empowering customers to ask questions and engage in dynamic conversations, all through the convenience of text messaging.

Choose whether you want to have native SMS conversations or seamlessly transition users to the webchat with the advanced functionality.

Native SMS AI Chat

Linking to Webchat

Benefits

Increase traffic by engaging with users through their preferred communication channel

Help onsite guest support by sending SMS messages, making it effortless to access event schedules, ticket availability, and more

Drive higher conversion rates by leveraging SMS for marketing, ticket sales, and donations, due to its higher open rates compared to other channels

Native SMS AI Chat

Integrate SMS channel with an AI Chat, enabling customers to ask questions and engage in dynamic conversations, all through the convenience of text messaging

• Native SMS AI Chat doesn't require an internet connection

• Native to device and no channel switching is required

Native SMS chat

Native SMS Channel Limitations:

• Limited interactive tools: no support for images, videos, buttons, and quick replies.

• Features requiring rich formatting (e.g., ticket e-commerce) must link out to web chat.

• Custom guides and keyword-triggered flows (e.g., Mobile Ticket Guide) are possible but need additional content development.

Linking to Webchat

Utilize SMS by enabling users to text a keyword as a discovery for AI Chat. Use SMS to deep link into different parts of the knowledge volume, depending on the keyword typed.

• Access to webchat with the advanced functionality, including buttons, quick replies, interactive responses, ticket commerce, and more

• Allows customers to begin a conversation on one channel and seamlessly transition to another

Text with the Link to Webchat

How to Install?

Reach out to your Account Manager to learn more about the SMS channel.