Logging In

How to Log In

How to Log Into the Satisfi Labs and Live Agent Engine

1. Sign in to the Satisfi Labs dashboard through this link:

Login - Satisfi

If you don't know your login credentials, please reach out to your company administrator. For more information on user management, click the link: User Management

1. Choose your company (applicable only for parent company users who have access to multiple dashboards).

2. Once you're in the Satisfi Labs dashboard, select the Bridge tab.

3. Before launching the Live Agent Engine, agents can view high-level analytics including:

   • Number of Agents Online Currently and Total Number of Agents

   • Total Number of Escalated Conversations Today

   • Total Number of All Conversations Today

   • Total Number of All Inbound Messages Today (total includes inbound messages sent to both the AI Chat and Agents)

Example of Analytics All Bridger Users See Within the Satisfi Labs Dashboard

1. Select Launch Bridge. This will open the Live Agent Engine dashboard on a new tab.