Update Agent Status

Update An Agent's Online Status in the Satisfi Labs Dashboard

All users with the Live Agent Engine enabled can see how many agents are marked "Online" in real-time within the Satisfi Labs dashboard. Company administrators, however, can manually update any agent's status following the instructions below:

1. Login to the Satisfi Labs Dashboard.

2. Click on the Bridge tab.

3. Click on the Online Status tab.

4. Find the agent whose status you want to adjust by filtering by team.

5. Toggle the online/offline switch next to the agent's name.

6. Close the window.

If you need to quickly set all agents offline, go into the "Online Status" tab, and at the bottom of the popup, select the button "Set Agents Offline".