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Overview

Your popup's primary function is to provide a direct, real-time communication channel between your customers and your assistant/live agents. Users can initiate the chat session directly on the webpage by clicking on the chat button.

Example of a Popup Button

View Your Popups

To view your existing popups in the dashboard, admins can go to Studio -> Popups. From this window, you can:

  • Test the popup (click the popup's name)

  • Copy the popup's embed code (Snippet icon)

  • Launch the popup's editing window (Pencil icon)

  • Clone an existing popup (Clone icon)

  • Delete an existing popup (Trash can icon)

  • Create a new popup (+ icon)

FAQs

Why would I need multiple popups?

Some organizations like to have different popup settings for different web pages. For example:

The chat on your membership sales webpage might have the following settings:

  • Chat auto-opens after 7 seconds

  • Prompt bubble text says "Memberships are on sale now!"

  • Your label text says "Speak to a Sales Rep"

The chat on your homepage might use these settings instead:

  • Your chat will not auto-open

  • Prompt bubble text says "Learn more about tickets, parking and more!"

  • You have an image of your mascot vs. using the traditional "Chat with Us" bubble

Since your popups have different settings, this would require you to use two different popups.

How many popups can I use?

You can use as many as you need!

How can I switch out a popup on my webpage for another?

Remove the existing popup code snippet from your webpage and apply the new snippet.

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