# Popups

## Overview

Your popup's primary function is to provide a direct, real-time communication channel between your customers and your assistant/live agents. Users can initiate the chat session directly on the webpage by clicking on the chat button. 

<figure><img src="https://167344003-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsxN9AGLZMIc5C8dx3zU7%2Fuploads%2FeZQvsm7bz5LjRwzeNVfD%2Fimage.png?alt=media&#x26;token=e7904da9-f901-45c2-bdda-3964fd23ac02" alt=""><figcaption><p>Example of a Popup Button</p></figcaption></figure>

## View Your Popups

<div data-full-width="true"><figure><img src="https://167344003-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsxN9AGLZMIc5C8dx3zU7%2Fuploads%2FaHqqgCE6qOlvHMC9SRVZ%2Fimage.png?alt=media&#x26;token=a122f6da-cc77-48ff-86b0-891af9ab5f3d" alt=""><figcaption></figcaption></figure></div>

To view your existing popups in the dashboard, admins can go to **Studio** -> **Popups**. From this window, you can:

* Test the popup (click the popup's name)
* Copy the popup's embed code (Snippet icon)
* Launch the popup's editing window (Pencil icon)
* Clone an existing popup (Clone icon)
* Delete an existing popup (Trash can icon)
* Create a new popup (+ icon)

## FAQs

<details>

<summary>Why would I need multiple popups?</summary>

Some organizations like to have different popup settings for different web pages. For example:

The chat on your membership sales webpage might have the following settings:

* Chat auto-opens after 7 seconds
* Prompt bubble text says "Memberships are on sale now!"
* Your label text says "Speak to a Sales Rep"

The chat on your homepage might use these settings instead:

* Your chat will not auto-open
* Prompt bubble text says "Learn more about tickets, parking and more!"
* You have an image of your mascot vs. using the traditional "Chat with Us" bubble

Since your popups have different settings, this would require you to use two different popups.

</details>

<details>

<summary>How many popups can I use?</summary>

You can use as many as you need!

</details>

<details>

<summary>How can I switch out a popup on my webpage for another?</summary>

Remove the existing popup code snippet from your webpage and apply the new snippet.

</details>