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Overview

As your information changes, you might find it necessary to remove either prewritten responses or data used to generate responses from your chat's knowledge volume. If you prefer not to delete your responses or data, you can unpublish them using the instructions below.

Unpublish Prewritten Responses/Documented Data

Unpublish Prewritten Responses/Documented Data

To unpublish a prewritten response or documented data, follow the steps below:

  1. While in the Satisfi Dashboard, go to Studio -> NLP Manager -> Responses.

  2. Locate the response you'd like to unpublish.

  3. Once you click on the response name, select the three dots in the right-hand corner of the window.

  4. Select Unpublish and confirm when prompted.

  1. Hit Close once complete.

Unpublish Web-Imported Data

Unpublish Web-Imported Data

To unpublish web-imported data, follow the steps below:

  1. While in the Satisfi Dashboard, go to Studio -> NLP Manager -> Responses.

  2. Locate the response you'd like to unpublish.

  3. Once you click on the response name, select the three dots in the right-hand corner of the window.

  4. Uncheck the box next to Content Subscription.

  1. Select Unpublish and confirm when prompted.

  1. Hit Close once complete.

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