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As your information changes, you might find it necessary to remove either prewritten responses or data used to generate responses from your chat's knowledge volume. If you prefer not to delete your responses or data, you can unpublish them using the instructions below.
To unpublish a prewritten response or documented data, follow the steps below:
Locate the response you'd like to unpublish.
Once you click on the response name, select the three dots in the right-hand corner of the window.
Select Unpublish and confirm when prompted.
If the unpublish option is not listed after selecting the three dots, check the Response is not in Draft Mode. Users are unable to unpublish a response in draft status. You will need to either delete or publish the draft before unpublishing the live content.
Hit Close once complete.
To unpublish web-imported data, follow the steps below:
Locate the response you'd like to unpublish.
Once you click on the response name, select the three dots in the right-hand corner of the window.
Uncheck the box next to Content Subscription.
If you unpublish the response before removing the content subscription, it will prevent you from republishing later on. If you do unpublish first, be sure to remove the content subscription when ready to republish.
Select Unpublish and confirm when prompted.
If the unpublish option is not listed after selecting the three dots, check the Response is not in Draft Mode. Users are unable to unpublish a response in draft status. You will need to either delete or publish the draft before unpublishing the live content.
Hit Close once complete.
While in the , go to Studio -> NLP Manager -> Responses.
While in the , go to Studio -> NLP Manager -> Responses.
