> For the complete documentation index, see [llms.txt](https://docs.satisfilabs.com/resource-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.satisfilabs.com/resource-center/ai-agent-engine/manage-your-content/response-types/prewritten-plus-responses/add-new-prewritten-responses.md).

# Add New Prewritten Responses

## Before Getting Started <a href="#our-recommendations" id="our-recommendations"></a>

{% hint style="danger" %}
Input Training is **VERY** important. The quality and breadth of your inputs will determine how well training works for your Prewritten Response.&#x20;
{% endhint %}

{% hint style="danger" %}
Always double-check that you don't already have an existing response for a specific topic before creating a new one! To check, you can do the following:

* Filter the response library to "All" and search topic keywords&#x20;
* Filter the response library to "Response Name" and search topic keywords&#x20;
* Filter the response library to "Content" and search topic keywords&#x20;
  {% endhint %}

## Add a New Prewritten Response <a href="#add-a-new-prewritten-response" id="add-a-new-prewritten-response"></a>

{% embed url="<https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsxN9AGLZMIc5C8dx3zU7%2Fuploads%2FmbYJp4mgcC9tppIDUhcy%2Fadd%20prewritten%20v3.mp4?alt=media&token=077c72ab-10cf-411a-94f6-d442c37e9360>" fullWidth="true" %}
How to Add a New Prewritten Response
{% endembed %}

1. In the Satisfi Labs dashboard, go to **Studio -> NLP Manager -> Responses**
2. Click "+" in the top right of the Responses Dashboard.
3. Ensure that your new response has the following fields completed:

<table><thead><tr><th width="424">Field</th><th>Details</th></tr></thead><tbody><tr><td>Volume Name</td><td>Your Volume Name.</td></tr><tr><td>Channel Name</td><td>If the volume name is not selected first, no channels will appear. The typical default channel is your Content Channel.</td></tr><tr><td>Language</td><td>English is the only supported language at this time.</td></tr><tr><td>Response Name</td><td>Response Names should be all lowercase, with no spaces or special characters except for underscores. Example: add_new_user </td></tr><tr><td>Content Group</td><td>The default group is <strong>General</strong>; however, you can use this field to help organize your responses in whatever works best for you.</td></tr><tr><td>Content Type</td><td>Select <strong>Prewritten Plus</strong></td></tr></tbody></table>

{% hint style="info" %}
![](/files/1jItY0e0MHLx4nnXvbRm) &#x20;

Speed up the process by cloning an existing prewritten plus response! Simply click the clone icon and update the response name, text, and enrichments.&#x20;
{% endhint %}

4. Add the response including any relevant buttons, quick replies, or rich media.
5. Hit **Save New**
6. Select the toggle labeled **Input Training** and begin adding sample inputs. These should be questions end users would ask to trigger this response.&#x20;

{% tabs %}
{% tab title="Number of Sample Inputs" %}
We recommend having a total of **10-15 inputs** per Prewritten Response. You must manually write at least 3 chat-like inputs before generating additional inputs; however, if users prefer, you can manually write out all inputs instead of using the Generate Inputs feature.
{% endtab %}

{% tab title="Length of Sample Inputs" %}
One-word inputs will be treated **ONLY** as a keyword exact match. Input Training functionality uses a semantic similarity search, which means full sentences/questions for the inputs work best.

**Example Topic:** Users are looking for more information about the Satisfi Labs Conference

<table><thead><tr><th width="415">Good Sample Inputs 🤩</th><th>Why We Love It</th></tr></thead><tbody><tr><td>I’d like to learn about the Satisfi Labs Conference</td><td>Full Statement</td></tr><tr><td>When is the the Satisfi Labs Conference?</td><td>Full Question with ‘?’</td></tr><tr><td>How do I get tickets for the Satisfi Labs Conference? / Tell me about the admission cost for the Satisfi Labs Conference</td><td>Variety in Manually Written Inputs</td></tr></tbody></table>

| Bad Sample Inputs 😕                                                                                                | Where Improvement Can Be Made                   |
| ------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------- |
| Satisfi Conference                                                                                                  | Only Two Words/Not a Full Statement or Question |
| How to buy Satisfi Labs Conference tickets? / How to buy tickets for Satisfi Labs Conference? / How to buy tickets? | Lack of Variety in Manually Written Inputs      |
| {% endtab %}                                                                                                        |                                                 |

{% tab title="Helpful Hints" %}
Learn more about the Input Director tool and helpful hints here: [Input Director](/resource-center/ai-agent-engine/manage-your-content/input-director.md#what-is-the-input-training-tool)
{% endtab %}
{% endtabs %}

7. Select the **Generate Inputs** button to add additional training.
8. Delete any undesired sample inputs by selecting the toggle to the left of the input and clicking **Delete Selected Inputs**.
9. Press **Publish** and test the new response.

{% hint style="warning" %}
In certain prewritten responses, you might find it necessary to suppress the thumbs up/down feature. Please review the instructions here to learn more: [Suppress Thumbs Up/Down](/resource-center/ai-agent-engine/manage-your-content/best-practices/suppress-thumbs-up-down.md)
{% endhint %}