Select Your SMS/MMS Sender Number

Overview

To send SMS/MMS, you need a number from which the text messages are sent from. As you start setting up the SMS/MMS feature, you will be assigned a default number. You can change that number if needed using the steps below.

Request Additional Numbers

NOTE: Administrators and account owners have access to the option to change numbers. Account will be charged if the free allocated long code number is deleted.

If you need to use a new number for sending out your messaging campaigns, you can select the ‘Request Additional Numbers’ option in your dashboard. This will present you with the following two number options below:

LongCode (+1-XXX-XXX-XXXX)

This is the mobile phone number that you can use and is of the 10 digit mark. For new businesses and businesses that are light on finances, LongCode is a great option to begin with and get a feel of the SMS messaging program. Satisfi Labs provides a free LongCode by default, make sure you do not delete this number.

Pros and Cons of LongCode

Pros	Cons
Hassle-Free Setup: Since there is no application process or approval timeframe, LongCode is a great option for businesses.	Throughput Rate Limits: While they can be used for mass messaging, because of their limited throughput rates, they can’t be used for bulk messaging.
More Personalized Communications: Since a LongCode is just like a personal mobile number (10 digits), the communication with subscribers feels more personal, than getting a message from a bot. LongCodes are scalable, making high-volume messaging possible.	Carrier Restrictions: Carrier filtration with LongCode is very strict in terms of content, sending rates, and outbound to inbound ratio.

Toll Free Number (1-800-XXX-XXXX)

The Toll-Free number addresses a major disadvantage that LongCode poses. The high throughput nature of Toll-Free numbers means you’ll be sending 10-150 MPs which is a day and night difference compared to LongCode. In addition, other advantages include:

• Toll-Free Numbers have reduced filtering restrictions when compared to LongCode. This allows you to send bulk messaging with a high-reliability.

• Toll-Free Numbers can be used for text as well as voice communication for a seamless connection with your users.

• A Toll-Free Number is ideal for person-to-person communication and also for businesses to send alerts/notifications as a one-way communication to its users.

• Setting up a Toll-Free Number is an easy process, similar to the LongCode.

• You can choose a Vanity Toll-Free Number (1-800-BURGER) so that users can associate that number with your business. This helps businesses with brand recognition.

Port an Existing Number

If you happen to have a number that you’ve been using up until this point, you can use that one as well. That’s where you’ll need to select the ‘Port an Existing Number’ option. Please contact our team and we will take you through the process.

For a variety of different reasons, you might want to have different numbers for different types of use cases. The arrangement is divided into 20 batches, with a limit of 20 numbers per batch, totaling 400 numbers. In case you don’t want to use any of the numbers, you can use the ‘Release Number’ option to remove that number.