Archived Product Updates

July 2025

New Feature: Response Nudges

Response nudges are a conversational feature designed to help users explore more of what your AI agent knows—keeping chats active, engaging, and informative. By adding a short, relevant prompt at the end of a response, nudges invite users to continue the conversation with natural next questions and ideas.

Prompts like “Want to know what events are happening this weekend?” or “Do you want to learn about our premium experiences?” encourage users to keep exploring your AI agent’s knowledge without needing to know exactly what to ask next. See more here.

June 2025

New Feature: Send Transcripts

The Send Transcript feature allows users to email themselves, and others, a copy of their chat conversation with your AI (or Live) agent. Whether it's directions, recommendations, event details, or ticket information, this feature enables seamless handoff of helpful content outside the chat, extending the value of each interaction and promoting re-engagement.

Users can personalize the message by adding a note, and the transcript will be sent from your brand name, enhancing trust and recognition. See more here.

Upgraded Analytics Dashboard

The AI Agent Performance dashboard is a powerful, centralized analytics tool designed to surface key insights on how your AI agent is performing. It brings clarity to user behavior, engagement trends, and content opportunities—making it easier than ever for teams to optimize experiences and prove value.

This dashboard gives you access to top-level KPIs, new engagement insights, and deeper topic-level reporting—all with no setup required. See more here.

New Feature: Personalized Greetings

A feature that lets you show a custom welcome message in the AI chat showing user's first name or other details. It can be utilized for links shared via emails built in the Marketing Engine. See more here.

New Feature: Preview URL for Email Template

This feature in the Marketing Engine enables you to preview your email templates and easily share them with your team for feedback or approval. A unique preview URL is generated, displaying the email exactly as it will appear to recipients. The link remains valid for one month from the time it is created. See more here.

Five9 Integration (Live Person escalation)

We’re now integrated with Five9, enabling seamless handoff from our AI agent to live agents using the Five9 platform. Conversations are intelligently routed to the right team whenever human support is needed. For setup details, please contact your Account Manager.

April 2025

Feature Improvement: Input Training Copy Paste Support

Overview

• You can now copy and paste input lists into the editor

• Supports multiple lines, making bulk entry faster

Instructions:

1. Copy a list of inputs from a text file or spreadsheet to the clipboard.

2. Open a Prewritten or Prewritten Plus Response.

3. Tap the edit icon to begin editing the response.

4. Select the Input Training tab.

5. Tap the paste button that lives on the upper right near the + button.

6. The system will add the inputs to the response list

7. Hit Save & Publish

February 2025

1. Context Memory Released

Context Memory enhances conversations by retaining recent exchanges, enabling more natural and context-aware responses. The system remembers the last 10 exchanges (20 messages total) to improve continuity and accuracy in follow-up interactions.

Context Memory is supported across all channels using Generative AI and works with multiple languages. However, it does not yet apply to responses trained using the Input Director—though those responses will still be remembered in conversation history. Context Memory is available to all clients on Context LLM.

1. Markdown Formatting

Markdown formatting is now available in Webchat and In-App Webviews, improving readability for longer responses. This update allows for bold and italic text, bullet points, numbered lists, and inline URLs, creating a more structured and user-friendly chat experience.

Key Notes:

• Markdown is not supported on Facebook, SMS, or WhatsApp.

• Clients can opt for text-only responses for a uniform experience across channels.

• No impact on latency or multilingual support—Markdown works seamlessly across all enabled languages.

Password Change Request- December 2023

To further enhance the security of your account and data within our application, we've recently implemented an upgrade to our password encryption logic. As part of this enhancement, we are requesting all users to reset their Satisfi Labs account passwords.

Your security is our utmost priority, and this quick step ensures that your account remains protected within our application.

How to Change Password

You will be prompted to change your password automatically when attempting to log in. Follow the prompts to choose a new password. You will receive confirmation that your password has been successfully updated.

Need Assistance?

If you have any questions or encounter any issues during this process, please complete one of the steps below:

• Reach out to your company system administrator and request they send a password reset email.

• Ask your company system administrator to change your password manually.

Company Admin Notes:

To Send a Password Reset Email: Go to Settings -> Users and click on the user name you are assisting. Once the user popup opens, select the "Send Password Reset" button (see the red box in the image below for reference). Hit "Send Email" to complete the process.

To Manually Change a User's Password: Go to Settings -> Users and click on the user name you are assisting. Once the user popup opens, select the "Change Password" button (see the green box in the image below for reference). Add the new password in the field and verify the password again in the text container below before hitting "Save".

Click to Expand!

Update Enrichments for Generated Responses

Update Enrichments for Generated Responses

To update an existing enrichment for a generated response, follow the steps below:

1. While in the Satisfi Dashboard, go to Studio -> NLP Manager -> Responses

2. Under LLM Content Group, filter to the content group for “Enrichment”

1. Search for the part of the enrichment that needs to be changed

2. Edit the response and press save