How to Install

If you'd like to install this feature, please contact your Account Manager! They will walk you through best practices before submitting a ticket on your behalf.

Maintenance

Ticket Availability

Year-Round Ticket Availability

If your single game/event ticket inventory is available all year round, no seasonal updates are required by you.

We always recommend reviewing the Ticket Commerce purchasing flow regularly to ensure a frictionless experience for users.

Seasonal Availability

When single game/event tickets go on sale or the season concludes, notify your Account Manager to ensure the following:

• The Ticket Commerce feature is visible/hidden to users asking to purchase tickets.

• Any single game/event ticket URL link is replaced with the Ticket Commerce feature in pre-season and Ticket Commerce buttons/quick replies are replaced with a single game/event ticket URL link during the off-season.

Resale Tickets

If your organization is selling out tickets for games/events, we recommend that you enable the chat to surface resale tickets in addition to your primary ticket inventory. This is to ensure that your Ticket Commerce feature can present a variety of ticket options to your users, especially if inventory is limited.

If you already have the Ticket Commerce feature installed and would like resale ticket inventory included, please submit a ticket by hovering over the Click Here For More Support button in the top right corner of this page.

Ticketmaster is currently the only provider that allows for resale ticket inventory to be surfaced.

FAQs

My Ticket Commerce says "There was a problem finding or reserving tickets."

This error message means that there is no inventory available matching the user's request. We recommend that if this message appears, you submit a ticket in our request portal to switch on resale tickets to ensure there is inventory available.

Can I surface primary inventory first before exposing any resale tickets?

Yes! We can enable your Ticket Commerce feature to surface primary inventory first, followed by resale inventory without the user tapping any additional options.

Where can I find the Ticket Commerce's reporting?

This feature's reporting is available to all company administrators and can be found in the Satisfi Labs dashboard under Tools > Data.

Can resale inventory only be surfaced for certain games/events?

Unfortunately no. Resale inventory will either be surfaced for all events or none.