# Enrich Prewritten Responses

## **Add Enrichments in Prewritten Responses**

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Learn How You Can Add & Update an Enrichment
{% endembed %}

To add or update an existing enrichment for a prewritten or prewritten plus response, follow the steps below:

1. While in the [Satisfi Dashboard](https://dashboard.satis.fi/Users/Login), go to Studio -> NLP Manager -> Responses.
2. Locate the response you'd like to edit.
3. Once clicked into the response name, add enrichments such as buttons/quick replies.
4. Hit **Save and Publish** once complete.

{% hint style="warning" %}
If you'd like to learn more about the specific enrichment types like embedding a video or image, check out this section here: [enrichments](https://docs.satisfilabs.com/resource-center/ai-agent-engine/manage-your-content/enrichments "mention")
{% endhint %}

## FAQs

<details>

<summary>Do I need to create a ticket to add an enrichment to a prewritten response?</summary>

No! You can add buttons, images, quick replies, etc. directly in the prewritten response within the dashboard

</details>

<details>

<summary>When I create a button/quick reply in a prewritten response, should I tie it to a response name or input text?</summary>

Unless you want to redirect a user directly to a specific path (live chat, ticket purchase, feedback), we highly recommend utilizing the "input text" selection. Once selected, you can type out a question/keyword to indicate where you'd like to navigate the user

</details>

<details>

<summary>When adding a button/quick reply, how should I format input text?</summary>

When adding input text as an action for a button/quick reply, you should always check that it provides the appropriate answer for the button label. For example, if the button is labeled "Where can I buy tickets?", you could add input text like "Where is the ticket office" or "Buy tickets".&#x20;

**Please note that you cannot include the "?" symbol within your input text! You can include the "?" symbol within the button/quick reply label.**&#x20;

</details>

<details>

<summary>Are the quick reply prompts generated? Can I customize quick replies?</summary>

Quick replies can be generated! You can construct your quick replies one of three ways:

1. All quick replies can be generated by the LLM (submit a service request if this is your desired path)
2. You can have static quick replies for all responses (unless overwritten by an enrichment)
3. No quick replies at all

</details>