# Auto-Open

## Overview

Having your chat automatically open proactively engages your end users, offers immediate assistance,  and allows you to steer the conversation to topics you'd like to discuss using rich media/enrichments. Auto-opening your chat is especially effective when directing users to speak to a live agent via Live Agent Engine to discuss revenue-generating opportunities. If users do not want to start chatting, they always have the option to minimize the chat until needed.

{% embed url="<https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsxN9AGLZMIc5C8dx3zU7%2Fuploads%2FaTFXTnzEmOPyqim8o5bF%2Fwicked%20autopen.mp4?alt=media&token=b8d9ae12-390b-4c30-94ba-210aee2565b1>" fullWidth="true" %}
Example of the Auto-Open Functionality
{% endembed %}

## Benefits

* **Increased Engagement**: Auto-opening your chat captures the end user's attention immediately, encouraging interaction and making them feel supported from the moment they land on the site.
* **More Chat Data:** Better understand your customer's behavior, common inquiries, and pain points by providing them an outlet to communicate directly with you.&#x20;

## How to Install

1. In your admin dashboard, go to **Studio -> Popups**
2. When you determine which popup you'd like to add auto-open for, click the corresponding pencil icon
3. Adjust the following fields:

| Field                                   | Description                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| --------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Auto Open After (Desktop/Mobile)**    | Once a user arrives on a web page, determine how long the delay should be for the chat to auto-open. Typically we recommend 7-10 seconds for optimal engagement. Make sure to set it for both web and app experiences!                                                                                                                                                                                                                                                                                                                             |
| **Auto Open Interval (Desktop/Mobile)** | <p>If desired, you can prevent the chat from auto-opening on customers for a set period once it has already opened.</p><p></p><p>For example, if a chat is auto-opened for a user and they close it out, admins can prevent it from auto-opening again for 24 hours as shown in the example below.</p><p><img src="https://167344003-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsxN9AGLZMIc5C8dx3zU7%2Fuploads%2FYTKTYDY5qWhPxhFgnYRn%2Fimage.png?alt=media&#x26;token=217613c1-aef3-4aaf-aad5-19ed160458ac" alt=""> </p> |

4. Hit **Save**

## Our Recommendations

{% tabs %}
{% tab title="Auto-Open When Linking Directly to Agents" %}
When thinking about placing a button linking to live agents within your welcome message, especially in regards to revenue generation, we encourage the chat to be auto-opened.&#x20;

This not only catches the end user's attention but also prompts live escalations and allows the virtual agent to step out of the way quickly so agents can intervene.
{% endtab %}

{% tab title="✔️ Example" %}
{% embed url="<https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsxN9AGLZMIc5C8dx3zU7%2Fuploads%2FuwDBWb3vzbDklXu4Td3b%2Fauto%20open%20sales.mp4?alt=media&token=da17426b-5968-492a-a094-bade2a119ca2>" %}

This is an example of a chat on a ticket inquiry page. They include the option to speak directly to an agent regarding new ticket sales. Auto-opening this chat encourages users to quickly connect to an agent to initiate the selling process and capture the lead.&#x20;
{% endtab %}
{% endtabs %}

{% tabs %}
{% tab title="Auto-Open When Linking Specific Features" %}
Quickly expose important features like the Ticket Commerce feature on specific pages to boost traffic.&#x20;
{% endtab %}

{% tab title="✔️ Example" %}

<figure><img src="https://167344003-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsxN9AGLZMIc5C8dx3zU7%2Fuploads%2FWpzM34sML7xUeuOw8CZV%2Fimage.png?alt=media&#x26;token=8fb91244-bbe9-46bd-802b-4fde950bc977" alt="" width="375"><figcaption></figcaption></figure>
{% endtab %}
{% endtabs %}

## FAQs

<details>

<summary>Do I need a new popup if I want to add the auto-open feature?</summary>

No; however, you will need a new popup snippet if you do not want this feature or settings the same across all your pages. For example: if you want a chat to open after 5 seconds and another to not open at all, this would require a new popup snippet.&#x20;

</details>

<details>

<summary>Will the chat remain open?</summary>

Yes, until the user closes it.

</details>

<details>

<summary>Can the system remember the user and not auto open the chat again?</summary>

Yes! If your chat has already auto-opened and you want to prevent it from reopening again on the same user if they refresh the page/navigate to another page, can enable it.

</details>