Release Notes

View our Satisfi Labs release notes to see what's new in our system. This page will be updated on a regular cadence as we release updates and new features.

February 2025

1. Context Memory Released

Context Memory enhances conversations by retaining recent exchanges, enabling more natural and context-aware responses. The system remembers the last 10 exchanges (20 messages total) to improve continuity and accuracy in follow-up interactions.

Context Memory is supported across all channels using Generative AI and works with multiple languages. However, it does not yet apply to responses trained using the Input Director—though those responses will still be remembered in conversation history. Context Memory is available to all clients on Context LLM.

1. Markdown Formatting

Markdown formatting is now available in Webchat and In-App Webviews, improving readability for longer responses. This update allows for bold and italic text, bullet points, numbered lists, and inline URLs, creating a more structured and user-friendly chat experience.

Key Notes:

• Markdown is not supported on Facebook, SMS, or WhatsApp.

• Clients can opt for text-only responses for a uniform experience across channels.

• No impact on latency or multilingual support—Markdown works seamlessly across all enabled languages.