Contact Engagement Rules

Marketing Engine gives you the opportunity to define rules of engagement for your contacts. There are 4 primary categories of this, which are also among the most common. To configure the rules, perform the following steps:

1. Click Settings.

2. Click Rules Setup.

3. Click Engagement Rules.

   
4. Here are the 3 configurable engagement rules:

   1. Abandoned Cart

   2. DND

   3. Fan Maturity

   4. Factcubes

      

Abandoned Cart

1. Click Configuration next to Abandoned Cart.

2. Set the number of hours after which a product added to cart without purchase can be considered abandoned.

   

DND (Do Not Disturb)

1. Click Configuration.

2. Click Configure in the Email card.

3. Select the contact list/ audience segment/ individual contact that you want to put in the Email DND list.

   
4. Click Save.

5. Click Configure in the SMS card.

6. Select the contact list/ audience segment/ individual contact that you want to put in the SMS DND list.

   
7. Click Save.

You can configure the Engagement Rules to your requirement from here going forward.