> For the complete documentation index, see [llms.txt](https://docs.satisfilabs.com/resource-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.satisfilabs.com/resource-center/live-agent-engine/system-configuration/additional-channels-and-placement/live-agent-engine-email/installation-guide.md). # Installation Guide ## Implementation Process 1. Submit a ticket using the link [**here**](https://satisfi-labs.atlassian.net/servicedesk/customer/portal/10/group/50/create/361) and provide the following information:

Item	Example	Description
Email Address to Use	emailus@democlient.com	Email that end-users will send email traffic to.
Agents With Access	John Doe (johndoe@gmail.com), Jane Doe (janedoe@emai.com), etc	Agents that require access to the Live Agent Engine back-end. If multiple teams are required, please fill out our larger configuration doc here.
Escalation Team Name	Email Support Team	Name of the email support team. This can be one or multiple if multiple inboxes are configured.
Auto-Reply Language	Thank you for your email. We will get back to you shortly. If you need immediate support, call us at 555-555-5555	Response that is sent back when a user sends in the initial email.
Closing Message	Thank you for allowing us to assist you. Your issue has been marked as resolved. If you need more help you can respond to this email or call us at 555-555-5555	Response that is sent back when the agent closes out the request within the Live Agent Engine.
Forwarding E-Mail	[Intentionally Blank]@bridge-support.satisfilabs.com	To be provided by Satisfi Labs during implementation.

2. Once built by the Satisfi Labs team, either provide Satisfi Labs access to perform changes on your email account or follow the steps below. 1. Log in to the settings area of your email account. The following example will show steps related to Gmail. 2. Ensure your email account is set up for IMAP/POP forwarding to route traffic to the inbox within the Live Agent Engine. 3. Click the Settings 4. Click the “Forwarding and POP/IMAP” option 5. Click the “Add a forwarding address” button 6. Select “Forward a copy of incoming mail to” and paste the email address provided by Satisfi Labs from the screenshot above. 7. Click “Save Changes” 8. Confirm with Satisfi Labs that the configuration is complete and begin testing.

--- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.satisfilabs.com/resource-center/live-agent-engine/system-configuration/additional-channels-and-placement/live-agent-engine-email/installation-guide.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.