> For the complete documentation index, see [llms.txt](https://docs.satisfilabs.com/resource-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.satisfilabs.com/resource-center/ai-agent-engine/enhance-the-chat-experience/popups/prompt-bubble.md).

# Prompt Bubble

## Overview

A prompt bubble is a visual cue that helps further encourage users to interact with your chat. This functionality can be applied to individual popups, and admins can control how quickly the prompt is surfaced/how often it is shown to your users. Your prompt text can:

* Suggest topics to help users develop questions to ask your virtual assistant
* Promote certain features, including Ticket Commerce and Live Agent Engine
* Advertise current promotions

<figure><img src="https://167344003-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsxN9AGLZMIc5C8dx3zU7%2Fuploads%2FLLHBnDEn7oazyn6Rw8Ql%2Fimage.png?alt=media&amp;token=cd9b3659-2bda-4a01-ad7f-daeb27574b84" alt=""><figcaption></figcaption></figure>

## Benefits

* **Increased Engagement**: Prompt bubbles help capture the end user's attention without directly opening the chat automatically.
* **Suggest Topics You Want to Discuss:** Promote certain topics or promotions within your prompt bubble to further steer the conversation to topics your organization would like to discuss.&#x20;

## How to Install

1. In your admin dashboard, go to **Studio -> Popups**
2. When you determine which popup you'd like to add a prompt bubble for, click the corresponding pencil icon
3. Adjust the following fields:

| Field                                | Description                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     |
| ------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Prompt After (Desktop/Mobile)**    | Once a user arrives on a web page, determine how long the delay should be for the prompt bubble to appear. Typically we recommend 3-5 seconds for optimal engagement. Make sure to set it for both web and app experiences!                                                                                                                                                                                                                                                                                                     |
| **Prompt Interval (Desktop/Mobile)** | <p>If desired, you can prevent the prompt bubble from appearing for a set period once it has opened.</p><p></p><p>For example, if a prompt bubble is exposed to a user, admins can prevent it from showing again for 24 hours as shown in the example below.</p><p><img src="https://167344003-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsxN9AGLZMIc5C8dx3zU7%2Fuploads%2F5jdqviSZQnlimOf2rjuo%2Fimage.png?alt=media&amp;token=4543b9c3-4184-4b71-b8d7-0f770d187034" alt="" data-size="original"></p> |

4. Hit **Save**

## Our Recommendations

{% tabs %}
{% tab title="Advertise a Promotion" %}

<figure><img src="https://167344003-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsxN9AGLZMIc5C8dx3zU7%2Fuploads%2FHw9Am7QVgvfn68atMiug%2Fimage.png?alt=media&amp;token=3dc4893a-621e-4db3-a10a-2a0a1b9d59e2" alt=""><figcaption><p>Advertising a Promotion</p></figcaption></figure>
{% endtab %}

{% tab title="Speak with an Agent" %}

<figure><img src="https://167344003-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsxN9AGLZMIc5C8dx3zU7%2Fuploads%2FVQ4ZUBxMErAOq3Ktj2lL%2Fimage.png?alt=media&amp;token=429d60ac-fbc3-4349-b89f-a5b8dff5506d" alt="" width="428"><figcaption><p>Encouraging Users to Speak with an Agent</p></figcaption></figure>
{% endtab %}

{% tab title="Purchase Tickets" %}

<figure><img src="https://167344003-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsxN9AGLZMIc5C8dx3zU7%2Fuploads%2FEiaw1rozobS0e6Xe36AR%2Fimage.png?alt=media&amp;token=2a4b3fc1-ee84-4b76-b631-32c87c4a11c8" alt=""><figcaption><p>Encouraging Users to Purchase Tickets</p></figcaption></figure>
{% endtab %}
{% endtabs %}

## FAQs

<details>

<summary>Can prompt text updates be scheduled in advance?</summary>

No, updates can only be made in real-time and not be scheduled in advanced.

</details>