# Prompt Bubble

## Overview

A prompt bubble is a visual cue that helps further encourage users to interact with your chat. This functionality can be applied to individual popups, and admins can control how quickly the prompt is surfaced/how often it is shown to your users. Your prompt text can:

* Suggest topics to help users develop questions to ask your virtual assistant
* Promote certain features, including Ticket Commerce and Live Agent Engine
* Advertise current promotions

<figure><img src="https://167344003-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsxN9AGLZMIc5C8dx3zU7%2Fuploads%2FLLHBnDEn7oazyn6Rw8Ql%2Fimage.png?alt=media&#x26;token=cd9b3659-2bda-4a01-ad7f-daeb27574b84" alt=""><figcaption></figcaption></figure>

## Benefits

* **Increased Engagement**: Prompt bubbles help capture the end user's attention without directly opening the chat automatically.
* **Suggest Topics You Want to Discuss:** Promote certain topics or promotions within your prompt bubble to further steer the conversation to topics your organization would like to discuss.&#x20;

## How to Install

1. In your admin dashboard, go to **Studio -> Popups**
2. When you determine which popup you'd like to add a prompt bubble for, click the corresponding pencil icon
3. Adjust the following fields:

| Field                                | Description                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |
| ------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Prompt After (Desktop/Mobile)**    | Once a user arrives on a web page, determine how long the delay should be for the prompt bubble to appear. Typically we recommend 3-5 seconds for optimal engagement. Make sure to set it for both web and app experiences!                                                                                                                                                                                                                                                                                                      |
| **Prompt Interval (Desktop/Mobile)** | <p>If desired, you can prevent the prompt bubble from appearing for a set period once it has opened.</p><p></p><p>For example, if a prompt bubble is exposed to a user, admins can prevent it from showing again for 24 hours as shown in the example below.</p><p><img src="https://167344003-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsxN9AGLZMIc5C8dx3zU7%2Fuploads%2F5jdqviSZQnlimOf2rjuo%2Fimage.png?alt=media&#x26;token=4543b9c3-4184-4b71-b8d7-0f770d187034" alt="" data-size="original"></p> |

4. Hit **Save**

## Our Recommendations

{% tabs %}
{% tab title="Advertise a Promotion" %}

<figure><img src="https://167344003-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsxN9AGLZMIc5C8dx3zU7%2Fuploads%2FHw9Am7QVgvfn68atMiug%2Fimage.png?alt=media&#x26;token=3dc4893a-621e-4db3-a10a-2a0a1b9d59e2" alt=""><figcaption><p>Advertising a Promotion</p></figcaption></figure>
{% endtab %}

{% tab title="Speak with an Agent" %}

<figure><img src="https://167344003-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsxN9AGLZMIc5C8dx3zU7%2Fuploads%2FVQ4ZUBxMErAOq3Ktj2lL%2Fimage.png?alt=media&#x26;token=429d60ac-fbc3-4349-b89f-a5b8dff5506d" alt="" width="428"><figcaption><p>Encouraging Users to Speak with an Agent</p></figcaption></figure>
{% endtab %}

{% tab title="Purchase Tickets" %}

<figure><img src="https://167344003-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsxN9AGLZMIc5C8dx3zU7%2Fuploads%2FEiaw1rozobS0e6Xe36AR%2Fimage.png?alt=media&#x26;token=2a4b3fc1-ee84-4b76-b631-32c87c4a11c8" alt=""><figcaption><p>Encouraging Users to Purchase Tickets</p></figcaption></figure>
{% endtab %}
{% endtabs %}

## FAQs

<details>

<summary>Can prompt text updates be scheduled in advance?</summary>

No, updates can only be made in real-time and not be scheduled in advanced.

</details>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.satisfilabs.com/resource-center/ai-agent-engine/enhance-the-chat-experience/popups/prompt-bubble.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.