> For the complete documentation index, see [llms.txt](https://docs.satisfilabs.com/resource-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.satisfilabs.com/resource-center/ai-agent-engine/enhance-the-chat-experience/popups/prompt-bubble.md).

# Prompt Bubble

## Overview

A prompt bubble is a visual cue that helps further encourage users to interact with your chat. This functionality can be applied to individual popups, and admins can control how quickly the prompt is surfaced/how often it is shown to your users. Your prompt text can:

* Suggest topics to help users develop questions to ask your virtual assistant
* Promote certain features, including Ticket Commerce and Live Agent Engine
* Advertise current promotions

<figure><img src="/files/yVO9qNrlR7B0hmQEWT6a" alt=""><figcaption></figcaption></figure>

## Benefits

* **Increased Engagement**: Prompt bubbles help capture the end user's attention without directly opening the chat automatically.
* **Suggest Topics You Want to Discuss:** Promote certain topics or promotions within your prompt bubble to further steer the conversation to topics your organization would like to discuss.&#x20;

## How to Install

1. In your admin dashboard, go to **Studio -> Popups**
2. When you determine which popup you'd like to add a prompt bubble for, click the corresponding pencil icon
3. Adjust the following fields:

| Field                                | Description                                                                                                                                                                                                                                                                                                                                |
| ------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Prompt After (Desktop/Mobile)**    | Once a user arrives on a web page, determine how long the delay should be for the prompt bubble to appear. Typically we recommend 3-5 seconds for optimal engagement. Make sure to set it for both web and app experiences!                                                                                                                |
| **Prompt Interval (Desktop/Mobile)** | <p>If desired, you can prevent the prompt bubble from appearing for a set period once it has opened.</p><p></p><p>For example, if a prompt bubble is exposed to a user, admins can prevent it from showing again for 24 hours as shown in the example below.</p><p><img src="/files/7KulcimposhV0T6GF5lc" alt="" data-size="original"></p> |

4. Hit **Save**

## Our Recommendations

{% tabs %}
{% tab title="Advertise a Promotion" %}

<figure><img src="/files/TjBnwc5vYStrzJspUaX0" alt=""><figcaption><p>Advertising a Promotion</p></figcaption></figure>
{% endtab %}

{% tab title="Speak with an Agent" %}

<figure><img src="/files/fK9bKuo6ZSqprkKg6Vae" alt="" width="428"><figcaption><p>Encouraging Users to Speak with an Agent</p></figcaption></figure>
{% endtab %}

{% tab title="Purchase Tickets" %}

<figure><img src="/files/fJjt09K1ldydy5lElAd5" alt=""><figcaption><p>Encouraging Users to Purchase Tickets</p></figcaption></figure>
{% endtab %}
{% endtabs %}

## FAQs

<details>

<summary>Can prompt text updates be scheduled in advance?</summary>

No, updates can only be made in real-time and not be scheduled in advanced.

</details>