# Security Alerts

## Overview

<figure><img src="/files/kvnSBuYy2UVsS0TO9fxE" alt=""><figcaption><p>Example Security Alert Email</p></figcaption></figure>

Your system automates the distribution of security alerts flagged in our system. Security alerts are triggered off a shortlist of keywords and phrases that are potential indicators of harm to a person or place or could be considered threatening. Out of an abundance of caution, all inputs that trigger a security alert will be sent, even for false positives.

{% hint style="danger" %}
Please note the contents of the user message will be sent directly to designated organization emails, which may include profanity or sensitive topics.
{% endhint %}

## Edit User Subscription Status

To subscribe/unsubscribe users to security alerts, administrators can submit a ticket to the Product Support team. For more information, visit our Help Center here: [Help Center](/resource-center/system-updates-and-support/help-center.md#submit-a-ticket)

## FAQs

<details>

<summary><strong>Can we filter out false positives?</strong></summary>

This depends on the phrase. We cannot filter “shoot” but we can filter out “photo shoot”. For any questions on whether or not a phrase can be filtered, please reach out to Product Support.

</details>

<details>

<summary><strong>What email address will the alerts be sent from?</strong></summary>

Security alert emails will be sent from <support@satisfilabs.com>

</details>

<details>

<summary><strong>Can I add phrases to the flag list?</strong></summary>

Because this training affects all accounts, flagging specific phrases is not available.

</details>

<details>

<summary><strong>Can I filter out false positives regarding customer service/ ticketing issues for specific people on the distro list?</strong></summary>

Unfortunately, we cannot filter security alerts to specific departments or people.

</details>


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