Your system automates the distribution of security alerts flagged in our system. Security alerts are triggered off a shortlist of keywords and phrases that are potential indicators of harm to a person or place or could be considered threatening. Out of an abundance of caution, all inputs that trigger a security alert will be sent, even for false positives.
{% hint style="danger" %}
Please note the contents of the user message will be sent directly to designated organization emails, which may include profanity or sensitive topics.
{% endhint %}
## Edit User Subscription Status
To subscribe/unsubscribe users to security alerts, administrators can submit a ticket to the Product Support team. For more information, visit our Help Center here: [#submit-a-ticket](https://docs.satisfilabs.com/resource-center/system-updates-and-support/help-center#submit-a-ticket "mention")
## FAQs
Can we filter out false positives?
This depends on the phrase. We cannot filter “shoot” but we can filter out “photo shoot”. For any questions on whether or not a phrase can be filtered, please reach out to Product Support.
What email address will the alerts be sent from?
Security alert emails will be sent from Can I add phrases to the flag list?
Because this training affects all accounts, flagging specific phrases is not available.
Can I filter out false positives regarding customer service/ ticketing issues for specific people on the distro list?
Unfortunately, we cannot filter security alerts to specific departments or people.
